I was given a gift certificate for Xmas to use at Laguna and in my first two visits I was annoyed by the cashiers asking for tips upfront instead of AFTER services like they're supposed to. The last time I went, the cashier asked me THREE times if I'd like to include gratuities with my certificate! I told her the first two times that I would see how things went BEFORE considering leaving a tip. It was unprofessional of her to ask for a 3rd time. Its like they're literally begging for money.
The second thing I disliked about the spa is that unlike all the others, they put an expiration date on their gift certificates! I don't reccommend Laguna to anyone!
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