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My biggest mistake was going to Duke's Tailor--At first Anna and her mother were very nice and accommodating; they appeared to be very knowledgeable regarding alterations of wedding gowns and told...
My biggest mistake was going to Duke's Tailor--At first Anna and her mother were very nice and accommodating; they appeared to be very knowledgeable regarding alterations of wedding gowns and told me my wedding dress would be perfect. As it turns out they are not as experienced as they would like you to believe nor do they have first-rate customer service. All was well, until it was time to pick my wedding dress up. Imagine the excitement and then the disappointment when it is not ready. The first time I went to pick it up, it was not ready at all; in fact, it appeared that they had not even worked on it since the last time that I was there. I scheduled another appt and told them not to worry about it, as I had a few more weeks. Anna insisted that I schedule the appt two days later because she was concerned and wanted to make sure that I had my dress with enough time before my wedding...I thought to my self “WOW”. Two days later I came back for my appt, and guess what my dress was not ready at all—I could see them still working on it in the back. She called me to the back and told me to try on my dress. I did and wore it for about 2 hours while she finished the alterations!! I took it home and tried it on again and noticed that the bust was too short, and the back of the dress was not the same as before. I took the dress back the next day and she said that there was only one way to fix it...The "fix" sounded crazy so I called around and confirmed that it was a half/fix and that it would not work at all. I called Duke’s back and told Anna and requested that we consider an alternative to correct the problem. She was resistant to this idea—at this point I informed her that I had an appt with another tailor and requested a PARTIAL refund. She immediately got upset and accused me of not listening and blamed my body for the problem with my dress. She told me, and I quote, “I’m not giving you a penny back" and hung up the phone. No more than two minutes later she called me back and left a very hostile message saying, a
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