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I have a yellow lab who is sweet as pie and loves people. I decided to start taking him to get bathed and groomed professionally and figured PetSmart was a good place to take him. When I initially...
I have a yellow lab who is sweet as pie and loves people. I decided to start taking him to get bathed and groomed professionally and figured PetSmart was a good place to take him. When I initially called to make the appointment they were really friendly and helpful on the phone. BUT - when I actually took him there it was a whole other story. The staff looked miserable (like it was just their job and not something they wanted to be doing). They were cold towards me and even colder to my sweet boy, Caffrey. I explained that he was an epileptic and in the event of a seizure that they should just pet him and talk calmly to him. The woman looked at me with a slightly shocked/horrified look on her face and didn't say anything. When they went to take him they jerked his leash and said sternly, "Come on Caffrey" and took him in back. It really wasn't sitting well with me leaving him there. After I picked him up, he didn't feel silky and super clean like when I give him a bath (I'm even wondering if they didn't and just sprayed some smell-good on him). The worst part was that he was mopey and depressed the rest of the day and evening. I don't know what they did to him there or how they treated him, but I will never take him back. I now take him to Tails A-Waggin on Schick Rd. and they are absolutely awesome there! You know they love their job and love the animals that come into their shop. I explained to them that he was an epileptic and the girl asked if he was on certasin medications and actually had experience with an epileptic dog. I feel completely comfortable leaving him there.
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My dog is like one of my children (a yellow lab), so I wanted to make sure he was nothing short of completely comfortable. I had taken him to PetSmart to be groomed before and the staff's unfriendly...
My dog is like one of my children (a yellow lab), so I wanted to make sure he was nothing short of completely comfortable. I had taken him to PetSmart to be groomed before and the staff's unfriendly attitude left a bad taste in my mouth when I left him. He came home depressed and mopey afterwards, so I knew I had to find somewhere else to take him. Tails a-Waggin is right by my house and I decided to give it a try. Not only is the staff friendly and great, but they were completely attentive to my dog's needs. He is an epileptic, so they asked all the right questions to make sure they knew his history. If in the event he had a seizure there, I knew he would be okay. The grooming job they did was fantastic (and he smelled great for quite some time)! He was so soft, shiny, nails perfectly cut, and stray hairs trimmed. He looked like a brand new dog. And better yet, he was in a tip-top mood when he came home from there. I'm a forever customer!
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