Terrible Customer Service
Monday, September 26, 2005
My husband and I have a TON of dry cleaning and we used to have a great dry cleaner. When we moved to a new neighborhood the search was on for a replacement. We tried Ramona Cleaners because it was so near our new home. However, our first and last experience there was a total disaster.
When I picked up our dry cleaning, we discovered several shirts were missing. When my husband returned to ask about the shirts, he was first told that Ramona absolutely did not have them - we must have miscounted. When he finally convinced them to double check, the shirts were located. My husband was then told that I must not have paid the full amount due ($75) when I picked up the first batch of cleaning. So my husband paid for the newly located shirts - again. In order to get a refund on the double payment for the shirts, we then had to return with our original receipt showing that I had in fact paid the full $75 the first time around. Instead of apologizing, the person at the counter told my husband she had undercharged him for one blouse and would refund him the difference minus the ($2) undercharge.
Obviously mistakes can happen anywhere, no big deal. But the attitude at Ramona seems to be - the business is always right and the customer is always wrong. There was never an apology or an effort to make things right. We won't be back.