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Good: The restaurant food is in a category all it's own! There's no comparison! Bakery food is outstanding! We are lucky in Ft. Worth to have this gem in our area!. Bad: Calling the...
Good: The restaurant food is in a category all it's own! There's no comparison! Bakery food is outstanding! We are lucky in Ft. Worth to have this gem in our area!. Bad: Calling the restaurant/bakery is frustrating to say the least! Wait time "on hold" is outlandish! The workers have no qualms AT ALL with placing callers on hold for wait times in the 15 minute category. Where I work, (in fact where most people work) a fifteen minute plus wait time simply would not happen without consequences. One would think that in these tough economic times this bakery would consider revising it's telephone call policies. If it hasn't IT SHOULD.. Improvements: Respect for the customer should be priority number one. Aparently, this bakery/restaurant does not worry about loosing any business to unhappy callers waiting on hold. Guess they certainly have more business than they need otherwise they would already have made improvements! This company has been around a LONG time!. Other: Don't get me wrong, I'm thankful for Swiss Pastry Shop! Love their menu and their bakery items! (My weight will attestify to that!) Just wish the customer mattered more to them than we do!.
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