This is a letter I sent to their homes.
Drs. Lovely & Prout,
I’m writing you due to a moral dilemma my children and I are having with your billing practices. Our dilemma is whether to stay with your practice; find another practice; or report you and find another practice.
Over the past few years we have noticed extra charges being submitted to our Ins. Co. for x-rays.
There frequently is an extra one or more x-rays that have been billed than taken. I have instructed my children to carefully count the number taken. This number between x-rays taken and billed rarely match up.
What other charges are being submitted that are not easily seen by us?
My children and I have been happy with both of you over the years and would hate to change dentists. The extra charges need to stop. I don’t know if these extra charges are at your direction or being done by your billing person(s) who might be pocketing the extra without your knowledge.
I’m trying to bring up my children to be moral responsible adults.
I’m sending this to your homes in the event you have a problem with your billing people.
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