I chose Royal for my basic plumbing needs. What I needed was a total shower rebuild. From the moment that I called, I was impressed with the quality of customer care I received. The technician was a very kind and considerate gentlemen. His approach was very formal. I was under no obligation to pay for the free estimate that he gave me. The price was very nice. When I agreed to have the work done, he was able to start right then and there. I even got a courtesy call a few days later checking to see if I was still satisfied with the work that was done. This is a very good company.