I ordered a cake from The Pennsylvania Bakery on Market Street in Camp Hill for a reunion lunch with 20 girls from my high school class. I had not seen most of them in 43 years and was excited about a special lunch.
I called The Pennsylvania Bakery over a week prior to the June 2 lunch. I specifically asked to speak to the person in charge of ordering cakes and was connected to Pam. She seemed efficient and knowledgeable as she took my order. I asked her if I should call on June 1 to confirm my order. She assured me it would be ready and I'd be pleased with it. I was confident the cake I ordered would be something very special and something that would make the lunch even more memorable for everyone.
The cake was to be ready by 10:00 am. I arrived to pick it up around 10:45. There were many ladies behind the counter waiting on customers but it took awhile to get the attention of anyone. Finally one woman offered to help and went in search of my cake. After quite a long time she came back and said there were "many" places my cake could be hiding. Finally, after about 20 minutes, Pam appeared with my order in her hand. She informed me that she was sorry but they "FORGOT" to make my cake!! She didn't know why. She did seem truly embarrassed and offered to begin baking it at that time. The lunch was to begin across town in 45 minutes so her offer was out of the question. I was speechless and VERY disappointed as my husband and I left the bakery.
My advice to anyone wanting a cake made for a special occasion, DO NOT USE THE PENNSYLVANIA BAKERY!
Hilton Head, SC