My two dogs stayed a week here. The day after they came home my springer spaniel scratched his neck and ears raw and was diagnosed with a skin infection. 2 weeks later my lab-mix has the same infection and has no hair left on her rear end. The owner tried to say they were "allergic" to the shampoo there and needed "hypoallergenic" shampoo. My dogs are 8 & 6 and have been boarded at other facilities with no issues. My springer also goes to get shaved and groomed every three months and never a reaction. The last time I checked, you don't get skin infections from shampoo!