The employment with ACS was a complete waste of time. The four or so weeks of paid training was nice, but as far as the job was concerned, I could've learned more in a week with proper coaching techniques. The environment is horrible-tiny desks really close together...there were times I couldn't hear the people I was talking with because the other people around me were so loud. The training, once you're on the floor, is horrible as well. You're expected to get on the phones, do it, and keep your average talk time below nine minutes. For one, learning can take some people more time. For two, you can have people like me who refuse to transfer calls all over the place if i can take care of it, even if it takes me a few more minutes. The other problem with training is if you ask a question of five different people, you'll get five different answers. Those answers also sometimes contradict the tools and resources. VERY unhelpful when you're trying to do a job, especially when you have a customer on the line waiting for you to get help. That would be the other time with the nine minute handle time...how do you achieve that when at any given time a question can take up to five minutes alone to get answered-all the while with the customer on hold waiting for you to give them a reply.
All in all, I would not reccomend this job to anyone, unless you're looking for easy money for four weeks, or you can put up with the chaos they call a work environment.
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