For everyone who thinks that Falls Road is un-ethical un-professional and uncompassionate when it comes to care and payment for our animals let me ask you when the last time you have been to the doctors or dentists? I went to a dentist for an emergency tooth ache, they charged me an emergency exam fee before I was seen. And then referred me to an oral surgeon the next day. I went there, the dentist came in looked at the x-rays quick look in my mouth and said, ok it needs to come out, I'll send someone in with a treatment plan. The plan was the receptionist to schedule my recheck and the ask how are you paying for today's visit? Taking my card running and me signing the receipt before the treatment. My point is that this is common practice anywhere you go. Don't get flustered and take it out the employees or owner. You want to blame someone blame all the people who have taken advantage of practices that they all have to start doing this. Falls Road is not only open 24 hours with a shock trauma team of employees and facility available, but they give wonderful service and care. I have yet to have a terrible experience, when I have over booked myself for that day and found myself rushed I learned not to do that again in the future. I go to Falls Road because I know that I will receive great care, my animals are happy I am happy and am relieved to know that the same Doctors will be caring for my pet in time of emergency. Thank you Falls Road for your wonderful service!
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