I was in the market for a new Mini Cooper S hard top and I thought I had an excellent deal with one of Nick's competitors. I was just about to take ownership of it but then I remembered all of those great commercials that Elizabeth Alexander does on AM1070 while driving to work. I really like that personal touch she conveyed. So I instant messaged and met this salesman online named Joshua Ross and explained what I was looking for. Within about an hour he showed me via email an incredible Mini Cooper S that was far superior to the one I was suppose to pick up. He also sent along an incredible quote that beat any competitor's one. I immediately drove from Long Beach to the downtown LA dealership, shook hands, did the paperwork and in about 25 minutes, the Cooper was mine. Just incredible! Frankly, I hate car shopping! I feel as though I am always being swindled, but the experience with Josh was the exact opposite. Josh was patient, understanding and willing to help me any way he could with this purchase. He reassured me that we were entering a long-term relationship and not just a one-time purchase. He gave me his personal mobile number and said I could call him if I had any questions or problems. He then handed me over to this talented young man named Junior Mercado. What can't I say about this guy? First, he's smart, knows the Mini brand inside and out and is able to answer any and every question on the fly about the Cooper. Since I came from a simple car, the Mini presented me with an electronic learning curve. Junior answered all my tough questions and helped me get acquainted with the Bluetooth, Satellite and Mobile phone systems. The next day, I was still a bit confused and I phoned Junior. We arranged a time and I came back to the dealership whereby he patiently sat with me in the car and went over all of the features once again. He even walked me around the car and answered mechanical questions as well. What encyclopedic knowledge this young gentleman has!
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