Thank you so much for everything you did to make buying my CPO FJ such an easy transaction.
From my initial contact weeks ago online with Felix, great discussions with Eric this morning and closing the deal with Chip, you have made this by far and away the most memorable sales experience I have ever had.
I've been longing for an FJ Cruiser for quite some time now. I thought I had one in the bag this past October at one of your 'competing' Toyota dealerships; Little did I know how easily someone can be taken advantage of, and that there are still untrustworthy individuals lurking within the industry.
I was shaken from that event, but still determined to pursue my goal of owning an FJ.
Through weeks of research and hard work, Felix put up with my many questions and requests time and again to ensure that I was kept up to date on inventory and special deals.
When I entered the dealership this morning, Felix was busy with a last-minute client. Rather than having to stand around waiting for assistance, Eric approached me right away, knowing full-well who I was and what my intentions were. He was absolutely phenomenal within the respect of building a quick rapport and putting me at ease with your staff and facility. We found the perfect FJ, agreed on price, submitted the app and signed papers in absolutely no time at all.
I have been working in car dealerships since my first job, and am extremely brand and facility-loyal.
Your dealership has managed to not only meet, but far exceed every expectation I had for my own car buying experience.
Kudos to all involved for making this happen for me; You've gained a sales and service client for life (who is also happy to send many referrals your way).
Keep up the good work.
I look forward to seeing you all again at my first service!
more