My name is Kerry and I am the client Sheila (skin care specialist) was working on when Elena K came in and demanded Sheila's time. Sheila was kind hearted and answered her questions but kept reminding Elena K she was with a client (me). Elena K kept on going. She kept looking for a $25 dollar facial or some sort of special. Sheila explained kindly to her what services in facials she had and the cost and grabbed the brochure for her to take. Elena K of course did not back down with her demands and questions. She again kept taking time away from me. Again Sheila reminded her she was with a client and that another time would be better to discuss. Of course not good enough and Elena K kept going. So Sheila said tomorrow she has some time to discuss treatments further and a consult. Elena K asked how about after she is done w/ me (about 10 minutes now have gone by). Sheila said I am her last client and it was already almost 7pm. Sheila explained she had to get her son. Not good enough for Elena K. A suggestion made by Sheila for the next day again and Elena K asked what time. Then Sheila went to her appointment book to review. Said she had time at 2:15. Elena K asked if it could be done by phone. Sheila said she would call her and talk for about 15 minutes. Elena K then made it so difficult by saying she may not be able to answer and Sheila said she will leave a message and Elena K can try her back. Again Sheila said she must get back to her client - ME. By this time I was very annoyed by someone taking advantage of someone elses time slot with Sheila which had been scheduled. Sheila had been very kind and offered choices and answered questions straight forward. This person was rude and intrusive and I can reassure anyone there was no screaming from Sheila. Funny though how Elena K admits she tried push buttons. Who does that? And who interupts someone elses appointment? Sheila always gives her clients 100 percent and is kind and professional. I love going into see her and she does an awesome job.
more