This is for Sales only as I have yet to deal with the Service department. I have to say my experience with this dealership is vastly different than other situations I've been in with cars. I've bought several new cars and used cars in my life. Just like anything you definitely have to do your research and be prepared. But once I made it clear that i was a straightforward customer and treated them with respect (i.e. nothing was personal) they treated me the same. I got the price I wanted (which based on my online research was a really good price). What gets them the five stars in my book is that there was a miscommunication on the option I wanted and thought I was paying for and what the car actually had. Between the Sales guy and Sales Manager they went above and beyond to make it right to ensure that I was a 100% happy customer even if it costs them more money. Keep in mind this was a few days after the sale closed...so they could have easily just said tough luck. But they spent an hour working on a car that was already sold to see what they could do to make things right which they did. Go in and ask for Daryl Merrick. Don't be a jerk and treat them as if you wanted to be treated and they will do the same to you.
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