Good: I was panicked. I called PC Doctor and they told me to bring my computer right in.. Bad: The friendly polite in take of the staff. He stated that he would get back to me in a day or two. It was less than 5 hours with the compter fixed. He saved me a ton of worries. Since I had health problems he even carried the compter to my car. I really appreciated that.. Improvements: Company should be Advertised on TV and Radio media when its affordable to do so.. Other: Go after commercial contracts..