Even if you have a reservation, you still have to sit on their benches in the smelly loud parking garage until they get around to "dispatching" you. They claim 20 minutes or less, but we sat there for over an hour despite having a confirmed non-shared van reservation (yeah, we reserved the van, but it apparently doesn't come with driver. Those get dispatched whenever one is available). The rep behind the counter was too busy reading her book to help, and the driver (while nice once we left) abandoned us in the parked van while he went to "talk to the dispatcher" for a while. Reserved vans are massively overpriced for the service you get and the "reservations" are a joke. Probably good if you have nobody to come pick you up and can't take a cab, but otherwise avoid them at all costs.
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