Bought a whole kitchen stuffs from them. Recently we found some section was assembled incorrectly. They messed up hardware and now it started falling off. Call store and they said warranty expired. Well, we understand wear and tear are normal. If we broke it, it is our responsibility. But the initial assembly was messed up and it does not show effect until over a year. I called and had been transferred from this person to that person. They were rude. They said it was contractor’s fault. Hey BJ people, we paid cash to you and you found that poor contractor. I can only deal with you.
We are easy going people. This time you really upset us. You are going to miss a lot business.
People, go to Home Depot or Lowes. It might cost a little more but the after-sales service is good. Stay away from those small dealers.
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