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You couldn't do worse - Review by Guest | Sound Ford

Sound Ford

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You couldn't do worse 4/24/2010

Liars and Crooks!!! Avoid this place like the plague. I was so livid after leaving here, I had to wait 2 weeks to write this, otherwise it would been heavily censored. As my warranty is still valad, I am entitled to a loner car. I was told on the phone "of course, we'll have one available for you". I dropped my car off to have the radio repared (cd does not eject), and some electrical problems with my Focus. No loaner car. This was the first lie. They said these problems will be covered by the warranty. An hour of waiting....."we can't get to your car today afterall, you'll have to leave it with us". With no loner car, I didn't have a way to get back home. I had to make my way to the Tuckwila Light-Rail to get home. They called me the next day, and said nothing is covered by the warranty, but maybe the electrical problem is, but to diagnose it would cost $300 non-refundable. I said "NO, I"ll be in to pick it up." After getting a ride from a friend down there, they charged me $135 to just bring the car in. They had to look at it to make sure that yes indeed the cd player doesn't eject. Some packages in the back seat were strewn around and dumped out. There was black grease smudges on the back window. When I tried to confront them about all this, they made themselves out to be the vicitim. Didn't listen to anything I had to say. I realized I wasn't getting anywhere. They had this system of avoidance down pat. I'd give negative 10 stars if I could. more
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