I was present when the customer that gave the past review about the trunk repair. I have been a customer of Summer's Automotive for over 12 years and have always been given great service on my autos. The prices are fair and equitable and the owner and his staff are professional and friendly. My only comment in regard to this situation of the trunk repair gone bad, is that the customer was given a chance to pay that which she thought was fair and told exactly what the extent of the problem was without being charged for the two hours that was spent on the repair to diagnose what was the problem. It is unfortunate that this customer felt upset and taken advantage of because I was present and in the waiting room when this took place observing the whole situation and I think this customer completely misunderstood what the owner had to say on the matter taking him to be rude and not caring about his clientele.