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extremely poor customer service - Review by Guest | Yarn Barn

Yarn Barn

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extremely poor customer service 10/25/2010

Good: It appeared to be a well lit store and the classroom was in the front which would make it seem like there would be good lighting. Bad: The clerk was rude and wouldn't let me past the entry because I arrived for a class with a bottle of Dt. Pepsi. All she kept saying was I couldn't bring it in because of their carpet - they didn't want anything spilled on it. Do they make people with wet or slushy shoes take them off so they don't mess up their carpet? Since she wouldn't let me come in, I then asked for my money back which she said that I'd needed to cancel 3 days prior to the class. At this point I left.. Improvements: MUCH better customer service. Other: They did refund my class fee that I had paid after I wrote them explaining all that happened. more
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