I'm dad of the bride. Bridaltown would get 0 stars if the computer would allow. We paid in full in Jan 09 for an Aug 09 wedding. Dress arrived weeks late in July, and was both a different design and size. Staff tried to tell us that was what we ordered, but fortunately we had digital photos from January of my daughter trying it on the model she actually ordered. Different staff then gave us 2 different stories in the following weeks: (Story 1) they were modifying the incorrect dress, as they claimed we requested (not true, and we have multiple family members ready to testify if necessary) (Story 2) the correct dress "was on its way rush". By a week before the wedding, still no correct dress, but they refused to refund our money. Even if the owner is in the building - he is invisible, only speaking to customers over a phone. Otherwise, he always seems to be "out", and no one can do anything (they say) without his authorization. No two people we spoke to in person or over the phone - when they didn't hang up - gave us the same story, or were polite. At the recommendation of our family lawyer, we documented all this in a police report (lowerprovidence.org/police.htm), and are working on the next legal steps. Save that website: you may need it if you shop at Bridaltown. We found it interesting that the local police were already familiar with them, due to frequent complaints. Don't risk the stress and unpleasantness of patronizing this business when your kid's wedding is at stake!
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