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Customer-hostile policy
Wednesday, September 02, 2009
Good: Large selection of music books and sheet music.. Bad: The store's policy is no returns and no exchanges on printed music. I wanted to return a mistaken purchase of an unused, like-new music book. The store refused. It just lost a customer and potential annual revenue of $100 for refusing return of a $10 book.
Prices are full retail (no discount).. Improvements: The store needs to trust its customers about not photocopying and returning printed music. If it dumps its refund/exchange policy, I might give them a second chance.. Other: Shop elsewhere. This store does not have a monopoly on printed music..
20015 Stevens Creek Blvd
Cupertino, California 95014
(408) 252-8264
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