I went to Dr. Richard Berry in September 2014. Before making the appointment, I called to verify they participate in my insurance plan, Emblem Health PPO. They stated yes they do. I went to the appointment, and went for the follow-up. They photocopied my insurance card, and both times they collected my copay. In December I got a message on my phone stating I owe the remaining balance, because they do not take my insurance. I called back and stated that is not possible, I verified they took my insurance before I came in. The office manager stated that "the girl made a mistake" so I would have to pay. I told her I don't think I should have to pay, we went back and forth. Finally, I asked her to mail me a bill. I never got a bill. On February 23rd I got a phone call from a collection agency saying I would go to collection if I didn't pay. I paid the collection agency. I called back Dr. Berry's office and spoke to the office manager again. I was upset because: 1. They told me they took my insurance and collected my copay, and then rescinded that after services had been rendered. They blindsided me into paying more than I should have, because I would not go to a doctor who does not participate in my insurance. 2. They sent me to collection without ever sending me a bill. I did not receive any documentation, all I got was a phone message. I was not even aware of where the charges exactly stemmed from. I believe the office is acting illegally, and taking advantage of patients. I want to put a stop to their unethical practices.
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