I've been to this restaurant twice. The first time, I ordered a tofu dish and this dish was appealing to the eye; however, the tofu was sour and was not fresh. It was absolutely disgusting. ... More

I've been to this restaurant twice. The first time, I ordered a tofu dish and this dish was appealing to the eye; however, the tofu was sour and was not fresh. It was absolutely disgusting. Still, I wanted to give it another chance and perhaps try something different a second time around. This time the service was horrible. One extremely annoying point of the evening was when I had my card out on the table, and the hostess yells as she is walking by saying - we don't take that on holidays. At that point, we didn't even have our food or anything to drink. The server didn't pay us much attention, the hostess was awfully rude, and the food presentation was good - but it didn't taste all that great considering the prices
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Butterfly is a great restaurant in West Hartford to get Chinese food. The restaurant is very clean and the decor is great. The food here is excellent and the presentation is as well. This is not... More

Butterfly is a great restaurant in West Hartford to get Chinese food. The restaurant is very clean and the decor is great. The food here is excellent and the presentation is as well. This is not your typical run of the mill chinese restaurant. You could definitely bring a significant other here for dinner and not be in the doghouse!
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After reading the horrible review by a former user, my four friends and I set out to prove it wrong. We went out to eat at the Butterfly Room on Monday, March 31 2008. We went for lunch and overall... More

After reading the horrible review by a former user, my four friends and I set out to prove it wrong. We went out to eat at the Butterfly Room on Monday, March 31 2008. We went for lunch and overall had a GOOD experience! We felt the atmosphere both inside and out was nice. We were seated right away and all of out drinks came soon after. Two of my friends and I ordered water and it was refilled OFTEN. We never had to ask for refills. After odering our food, we waited only a short period of time. The food was decent and NONE of my three friends or I got sick in ANY way, shape or form!!! We had NO signs of any type of "food related illness". I enjoyed my meal and the atmosphere, we were seated next to the large aquarium which provided some entertainment, and felt the meal was acceptable. My friends all had similar reviews, even one who doesn't usually like chinese food! Our only complaint was a weird overall smell in the room. It wasn't a food-gone-bad kind of smell... more like a musty "old carpet" smell according to one of my friends. Pros: Everything Cons: Weird smell
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This is an unbelievably BAD RESTAURANT experience! I brought a few friends from the office to dine at the Butterfly Restaurant in West Hartford on the evening of August 2, 2007. This restaurant... More

This is an unbelievably BAD RESTAURANT experience! I brought a few friends from the office to dine at the Butterfly Restaurant in West Hartford on the evening of August 2, 2007. This restaurant looked good from the outside and I typically ordered for to-go, so I thought it'd be nice to try the dining experience with the piano etc. To start with, the hostess who seated us was friendly but the guy who served us was HORRIBLE. He did not speak much english and could not take the order correctly, and looked agitated (did not even try to hide his feeling). We kept our politeness and said thank you, we thought the food was OK and we had a full stomach after the dinner. Albeit the rude staff/server, we left a nice tip and did not say anything to the nice "manager" (a lady) when we left and she asked "everything good?" and we nodded. The next day, a couple of us felt sick, and had food related illness. I had to go to the doctor and was told I got that illness (went to bathroom a lot and feverish cold sweats, could not sleep at night)! I felt that the food was accumulating in my chest! I did not insinuate that this was because of the meals at that restaurant, but I thought we'd call and ask the manager about it. WHAT A RUDE EXPERIENCE we got! We called and was put on hold for 10 mins.. finally called back and spoke to the manager (around 12 noon during the day, August 09 2007) and he simply said "we are busy, call back at 5 pm" and HUNG UP! What an unpleasant experience! This restaurant is doubly dangerous - the food may cause you to get sick (we suspected the disgruntled server might have out something on our food) and the staff is just PLAIN RUDE! AVOID THIS PLACE, there are many other restaurants that have better food and most importantly , better people who run the place! Pros: Food is in big portion Cons: VERY unfriendly, rude staff, food caused illness, unpleasant experience overall
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I agree that dining in experience at Butterfly is lacking. Most Chinese restaurants that I've been to are prompt with water refills, and will often refill your fried noodles. At Butterfly, water... More

I agree that dining in experience at Butterfly is lacking. Most Chinese restaurants that I've been to are prompt with water refills, and will often refill your fried noodles. At Butterfly, water refills are slow and fried noodle refills are non-existent. But, they do have some of the best fried rice around. Butterfly is one of the higher priced Chinese food restaurants in the area, but the food can be worth it. Waitstaff service is lacking, but take out service is on par with most Chinese restaurants. Oh, my other complaint is that when you get take out, they give you the narrow, dry fried noodles, not the wide ones they serve in the restaurant. Pros: Take out Cons: Dining In
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Worst Sunday lunch ever. Food was extremely poor quality and very overpriced. Service was ok. Hostess was very rude and unhelpful. Not a kid friendly restaurant.

Worst Sunday lunch ever. Food was extremely poor quality and very overpriced. Service was ok. Hostess was very rude and unhelpful. Not a kid friendly restaurant.
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Placed in a side room that was cold had to wear outer clothes. Found Service and Food average. The additional pricing not worth the experience.

Placed in a side room that was cold had to wear outer clothes. Found Service and Food average. The additional pricing not worth the experience.
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