this is the second appliance i have purchased from SK lavery...i purchased a stove last year...which, by the way, is still running...and several weeks ago, a dryer....the only glitch i encountered... More

this is the second appliance i have purchased from SK lavery...i purchased a stove last year...which, by the way, is still running...and several weeks ago, a dryer....the only glitch i encountered was the dryer i purchased was too wide for my basement! i called, the sales person suggested another dryer that would fit and 3 days later i was drying clothes! i think they're great...they are in town, local and small and their prices are on par to anything you would find in a mall or larger store... shop local...it makes sense! Pros: free delivery and modest charge for pick up
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Bought an Amana fridge about one year ago. Purchase went well and sales staff were helpful. I had purchased the extended warranty as well. About one year later the fridge stopped working. I... More

Bought an Amana fridge about one year ago. Purchase went well and sales staff were helpful. I had purchased the extended warranty as well. About one year later the fridge stopped working. I called SK lavery expecting a reasonable response time to get my fridge fixed. After waiting over a week for a part I had to call up the part distributor myself and overnight it. This was done after waiting 10 days for SK Lavery to order the part. Now I did not want to lose my cool so I called the owner, Bob Lavery, who was unhelpful to say the least. He remarked that 10 days was unreasonable and I should not have to wait that long. After sympathising with me he passed the buck and said I should be the one calling to make sure the repairmen come and fix the fridge. OK... fine I though; at this point just fix the damn fridge it's not rocket science. A few days later the repairmen came and fixed the fridge with the part I had sent to my house. Worked fine for 1 day. Then it quit on me again. Alright let's be reasonable and call up Bob again, maybe he can make something happen. Mr. Lavery replied, "You are over reacting you only have a broken refridgerator and are not on life support!" I asked if he could guarentee that my fridge would be fixed he also replied, "the only thing I can guarentee is death and taxes." Pros: if you have a lot of time to waste shop here Cons: customer service like I have never experienced before
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This is the first time I have ever written a review like this but this company has frustrated me more than any before. And since I have time as I sit after finding out they are not showing for a... More

This is the first time I have ever written a review like this but this company has frustrated me more than any before. And since I have time as I sit after finding out they are not showing for a service call I took a half day off for I had to warn others. I purchased a refrigerator from SK Lavery and at delivery the doors were scratched. It is 6 months later and the problem has not been solved. A serviceman came 8 weeks after purchase with 2 replacement skins for the doors. One had a dent in it and the serviceman said he would order a new one and be back to put it in. That was 4 months, a dozen phone calls, and a no-show appointment ago. The no show was today and they do not know if they have the part. This is after confirming with me they had the part last week and would be here this AM to put it in. Of course I had to take a half day off to be available from 9 to 12. I called at 10 to check and was told I would be called back, at 10:30 called again and told I was not on schedule. Called again at 10:45 told they would get back to me and they did not know if they had the part. 6 MONTHS. Constant follow up on my part and terrible service on their part. Anyone can cut a price a few dollars on an appliance. Taking time off from work for no reason and the time involved with keeping on them combined with a brand new appliance looking like a scratch and dent purchase for the first six months (and counting) far out weighs a few dollars saved. BEWARE, if things go right it will not be an issue. If there is any problem then you will regret buying here just as I am doing. Pros: Hard to think of any after 6 months of waiting Cons: Terrible service on new purchase
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Ihad a great experience with Lavery! My dishwasher wasn't working, so I went in to Laverys to buy a new one. When I described my problem to the salesperson, he suggested that I try to replace a... More

Ihad a great experience with Lavery! My dishwasher wasn't working, so I went in to Laverys to buy a new one. When I described my problem to the salesperson, he suggested that I try to replace a defective part. I contacted the parts dept, they had the part in stock, I installed it, and for $35 I had a working dishwasher! Everyone there was so helpful!
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When my appliance was delivered, the filter part sent was different than what was ordered and paid for. It didn't fit. Installer said he'd talk to salesperson, get correct one and return. Next day,... More

When my appliance was delivered, the filter part sent was different than what was ordered and paid for. It didn't fit. Installer said he'd talk to salesperson, get correct one and return. Next day, salesman called and scheduled for correct part to be delivered. When no one showed up for new appointment, I called to find that appointment was never written down and the part was not even in stock. I always try to buy from small, independent stores--not big chains--but will never buy from SK Lavery again.
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Had challenges working with SK Lavery from the beginning- I inherited them from previous homeowners. Had a technician come out (nice tech BTW) identified the problems and went back to the office. ... More

Had challenges working with SK Lavery from the beginning- I inherited them from previous homeowners. Had a technician come out (nice tech BTW) identified the problems and went back to the office. I didn't hear anything back until 8 weeks later when I called them- they lost my info and paperwork- no parts ordered yet. They ordered parts required (4 day lead time) and don't call back for another three weeks. Make an appointment to be here for the repairs (finally). Tech goes home sick- and no one to back him up! I take a full day from my busy schedule to wait for this! These guys are worse than waiting for the cable guy. When you call SK Lavery regarding your concerns they don't care and act like it's no skin off their back. What happened to go old fashioned customer service?? I understand things occur beyond control- they just have no intention of making you feel like they care or are trying to help. I DO NOT RECOMMEND S.K. LAVERY! Pros: They do service a variety of appliances Cons: The way they conduct their customer service- horrible.
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We found ourselves without a refrigerator when a bigger retailer failed to call us prior to our delivery date to tell us we weren't getting our appliances on the date promised. (Found out night... More

We found ourselves without a refrigerator when a bigger retailer failed to call us prior to our delivery date to tell us we weren't getting our appliances on the date promised. (Found out night before when we tried to confirm our delivery time window for the next day. Already had given away our fridge that same day and had our food out on the deck in coolers, thinking it would be there for overnight and 1/2 day.) We promptly cancelled our order and went right down to S.K. Lavery, which we should've done in the first place. We are so grateful to Tiki, who arranged for a free loaner to be delivered ASAP. Not only was it delivered as promised, it was a brand new refrigerator to use until our new appliances come in. I highly recommend this company and their personal service they give new customers!
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Its a small, family owned store. But they have a great selection and its not necessarily the same appliances you find everywhere else. We were pleasantly surprised that the price wasn't really any... More

Its a small, family owned store. But they have a great selection and its not necessarily the same appliances you find everywhere else. We were pleasantly surprised that the price wasn't really any higher than big chain stores. The service calls are prompt and they are cordial. They did have to order a part and come back a second time, but at that point, they worked with us on what time frame to come which we thought was first class.
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S K Lavery has been in business for a very long time. They are one of the old school local appliance stores. They have a parts department if you know how to fix things. They also offer delivery.... More

S K Lavery has been in business for a very long time. They are one of the old school local appliance stores. They have a parts department if you know how to fix things. They also offer delivery. They sell nice grills and refrigerators as well as electronics like big screen tvs and stereos. They are a little more pricey than a best buy but they are friendly and it is worth it to support the local business.
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if you're redoing your kitchen or laundry room or bathroom I would go here for high quality items. We just put on a large addition and got all of our products here since we love their stuff. We are... More

if you're redoing your kitchen or laundry room or bathroom I would go here for high quality items. We just put on a large addition and got all of our products here since we love their stuff. We are very happy with their service staff and the products. They have free delivery too which is nice and will come out and look at the appliance to see if it's working alright. They are so friendly and nice. I like it there alot. Im gonna buy my next appliances there.
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