I'll post this in as many places as I can in order to help others avoid what these people. This past Sunday my wife and I went to Toyota of Watertown itching to buy a new car. A little... More

I'll post this in as many places as I can in order to help others avoid what these people. This past Sunday my wife and I went to Toyota of Watertown itching to buy a new car. A little background: Very good credit, long-term jobs, blah blah blah. More to the point, we had a pair of trade-ins to turn in that were both two doors. Why? Because my wife is 6 months pregnant and we need a more practical car. I mean, talk about targets who are ready to buy! We tell the guy who comes over that we want to buy either a New or Used car, perhaps a Prius or a Matrix (we can't stand the idea of a mini-van, though we probably should!) After not answering our questions for about 1/2 an hour, the salesman lets us test drive the Prius. Afterward, he tells us that here is a Matrix, but it is in a lot on the other side of town and can we come back that week to test drive it? We say sure, is tomorrow at 11am good? Sure! We'll have the car here. So dutifully at just before 11 we both leave our busy Monday jobs and head to Toyota of Watertown. He's with other clients. Not a good sign. After about 10 mins. another salesman says our guy will be right over. Five mins. later the other salesman brings him over and the guy tells us that the vehicle is not there. He will have to go across town and get it. I laugh, because what else can you do? So, we say we have to go. He say, OK. No attempt to keep us, no apology, nothing. Having a couple of hours free, we head to another non-Toyota dealership. We'd done our research out here, so we knew that we were buying either a Toyota or a Subaru. Early that afternoon we bought a brand new car Pros: None Cons: Um, the car wasn't there?
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We recently took our 2001 Corolla - only 70K miles - in for service. The oil light and check engine was coming on - no other problems, no evidence of oil leaking, etc. Driving fine at high and low... More

We recently took our 2001 Corolla - only 70K miles - in for service. The oil light and check engine was coming on - no other problems, no evidence of oil leaking, etc. Driving fine at high and low speeds. We were told the car needed a $5300 engine!! Surprised, I asked for the OBD2 diagnostic code. We were told P1349. Looked it up on the internet: there is a technical service bulletin that says it is a known VVTi acuator issue that can be solved for, at most, $500. When confronted, the mechanic could not answer basic questions about what he supposedly found, and claimed the car was violently shaking and unsafe to bring it home which is untrue. Manager knew right away they were caught in a lie, and waived the $99 diagnostic fee. I would never deal with this dealership, and recommend you don't either. P.s. P1349 issues are covered under powertrain warranty if you still have one left.
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We recently took our 2001 Corolla - only 70K miles - in for service. The oil light and check engine was coming on - no other problems. We were told the car needed a $5300 engine!! Surprised, I asked... More

We recently took our 2001 Corolla - only 70K miles - in for service. The oil light and check engine was coming on - no other problems. We were told the car needed a $5300 engine!! Surprised, I asked for the OBD2 diagnostic code. We were told P1349. Looked it up on the internet: there is a technical service bulletin that says it is a known VVTi acuator issue that can be solved for, at most, $500. When confronted, the mechanic could not answer basic questions about what he supposedly found, and claimed the car was "violently shaking and unsafe to bring it home" which is untrue - we ended up driving it home just fine. Manager knew right away they were caught in a bald-faced lie (thinking we'd splurge on a new Toyota for xmas?), and waived the $99 diagnostic fee. I would never deal with this dealership, and recommend you don't either. Pros: Manager waived diagnostic fee Cons: Mechanic lied - what, he doesn't think we have an internet connection?
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It's a good place to buy a Toyota for good prices. Yes, misleading sales people occasionally, but try and buy near end of a month and preferably on a bad weather day. They usually beat others. But,... More

It's a good place to buy a Toyota for good prices. Yes, misleading sales people occasionally, but try and buy near end of a month and preferably on a bad weather day. They usually beat others. But, they have had , in my opinion, a long history of below average service quality. In my own case, at least 3 separate incidences. So, buy it there but service it at Woburn Toyota or Lexington Toyota or Wellesley Toyota..etc Basically, their service frequently s - cks!!! Pros: location and competitive new Toyota prices Cons: lousy service and probably below-par mechanics
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With gas prices shooting up, I decided to switch to a more fuel efficient car and cut my fuel bills. I bought a 2006 Toyota Corolla LE for $14,795.00 from your dealership and traded in my own used... More

With gas prices shooting up, I decided to switch to a more fuel efficient car and cut my fuel bills. I bought a 2006 Toyota Corolla LE for $14,795.00 from your dealership and traded in my own used car. Your sales process made it easy for me to purchase my Toyota, and I spent less than two hours at the dealership. The service was straightforward. I liked it so much that I told my friends, who bought their Toyota Highlander Hybrid the same way. The whole transaction was practically completed in 3 easy steps! Toyota of Watertown is located at 149 Arsenal Street Watertown, MA 02472. Call (866) 455-8596 to speak to a Sales Advisor.
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My earlier experience with car dealerships meant long hours spent knocking down the price and negotiating for a good deal on a used vehicle. But when I drove into your lot and all the cars were... More

My earlier experience with car dealerships meant long hours spent knocking down the price and negotiating for a good deal on a used vehicle. But when I drove into your lot and all the cars were marked with fixed prices, I went in and within a couple of hours I was driving home a 2006 Scion XB, which I picked up for $13,352.00. At your dealership, it was a breeze! Thanks for keeping it simple. Toyota of Watertown is located at 149 Arsenal Street Watertown, MA 02472. Call (866) 455-8596 to speak to a Sales Advisor.
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I have brought our Prius here for regular maintenance on three occasions. Each time, they have been courteous and prompt. The place is immaculate, they have a nice lounge, and their (fee) shuttle... More

I have brought our Prius here for regular maintenance on three occasions. Each time, they have been courteous and prompt. The place is immaculate, they have a nice lounge, and their (fee) shuttle driver is a doll and will drop you off anywhere. It's a pleasure bringing my car here for servie. Pros: Clean service center, excellent customer service
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I would strongly discourage anybody from buying a car from this dealership. The salesmen did not present us with all of our options and they used intimidation tactics to try to get us to buy a... More

I would strongly discourage anybody from buying a car from this dealership. The salesmen did not present us with all of our options and they used intimidation tactics to try to get us to buy a vehicle.
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To Whom It May Cancern, This is to report my bad experience with Toyota of Watertown, Massachusetts. I got reference of this dealership from autobytel.com. The sales rep Bruce C. sent me a quote by... More

To Whom It May Cancern, This is to report my bad experience with Toyota of Watertown, Massachusetts. I got reference of this dealership from autobytel.com. The sales rep Bruce C. sent me a quote by email and when we talked on phone, he agreed on giving me a price of $18,935 for a new camry LE. I am buying this car for my wife and we went to the dealership, which is half an hour away, taking with us our 1 year old and a 2 year old. Upon reaching the dealership, Bruce changed the price and quoted a figure around $400 higher than what we had discussed. I hate being taken for a fool and Bruce gave me another example of being cynical of salesmen. Please add my experience to your database of bad experiences and you will see a pattern with this dealership. Reputed companies like Toyota and Autobytel.com and their trusting customers deserve better middlemen than this dealership and salesman. PROS: attractive prices on phone CONS: different prices when you get there.
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Watertown is kind of off the beaten path, but it's still a great place to bring your car if public transportation is your thing. I took a bus to pick up my car, which was probably not the best idea.... More

Watertown is kind of off the beaten path, but it's still a great place to bring your car if public transportation is your thing. I took a bus to pick up my car, which was probably not the best idea. But the service here is great--the people in service are very conscientious, willing to tell the honest truth, even if it's bad. My mom's car was totally beat and they told her not to put thousands of dollars of work into it, and they were right. Also, prices are very reasonable.
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