First I went Sears, then Direct Tire, then Express Tire. The quotes were very different. The tire I needed was quoted $290/each at Direct Tire and $219/each at Express Tire. I needed 4 tires so I... More

First I went Sears, then Direct Tire, then Express Tire. The quotes were very different. The tire I needed was quoted $290/each at Direct Tire and $219/each at Express Tire. I needed 4 tires so I obviously went with Express Tire. They gave me free loaner car and free alignment. Then when I picked up my car, they told me I get a free alignment and balance every 6k miles for FREE. In addition, they fix any flat I get for free as well. This is what I call customer service. I am very impressed!
Less

This is the best car repair experience I have ever had. I called in the middle of the day, was told I could bring my car in right away, and was offered a loaner car, which I really needed. They were... More

This is the best car repair experience I have ever had. I called in the middle of the day, was told I could bring my car in right away, and was offered a loaner car, which I really needed. They were expecting me when I checked in, called back very soon after to let me know the price of the new muffler (less than originally estimated), and also advised that I needed 2 new tires. I got a great price on the tires, and my car was ready to be picked up before 5 pm (I brought it in after 1). When I picked up the car, they greeted me by name (I have family members who can't always do that), reviewed the repairs and future service recommendations, and their service policy: tires come with a lifetime rotation and balance every 6000 miles, and lifetime free flat repairs; mufflers have a lifetime free replacement warranty.
Less