I have owned Saabs for over 20 years and have been servicing at Charles River Saab since 1989. I have tried other repair facilities, dealers and Saab specialists, but l aways end up coming back to... More

I have owned Saabs for over 20 years and have been servicing at Charles River Saab since 1989. I have tried other repair facilities, dealers and Saab specialists, but l aways end up coming back to Charles River. The staff is outstanding in their knowledge and caring about the product, and its so reassuring to go in time after time through all these years and see the same faces. My service manager, Jim, has always been accomodating and has steered me through the repair experience so that I always had good information and I never feel as though he is trying to do a sell job on me. Whether I need a ride from their charming chauffeur Alfredo, or a loaner car, or something done without an appointment, Jim always finds ways to get things done for me. It's that extra effort that makes them special. Pros: best staff, great location, great shuttle service Cons: parking is difficult
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Since I live close to this dealership, its convienent - if I had a choice I would not use them. The customer service teams consists of men that speak to women as if children. If you ask questions... More

Since I live close to this dealership, its convienent - if I had a choice I would not use them. The customer service teams consists of men that speak to women as if children. If you ask questions the about the work - the who, why and how's of your car; they become condescending. Poor telephone etiquette, they would sooner transfer you to a voice box then speak to you. Quality control is at a minimum, my car was returned to me without fixing the problem! Pros: location Cons: customer service, quality control
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