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I have owned Saabs for over 20 years and have been servicing at Charles River Saab since 1989. I...
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I have owned Saabs for over 20 years and have been servicing at Charles River Saab since 1989. I have tried other repair facilities, dealers and Saab specialists, but l aways end up coming back to Charles River. The staff is outstanding in their knowledge and caring about the product, and its so reassuring to go in time after time through all these years and see the same faces. My service manager, Jim, has always been accomodating and has steered me through the repair experience so that I always had good information and I never feel as though he is trying to do a sell job on me. Whether I need a ride from their charming chauffeur Alfredo, or a loaner car, or something done without an appointment, Jim always finds ways to get things done for me. It's that extra effort that makes them special.
Pros: best staff, great location, great shuttle service
Cons: parking is difficult
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Charles River Saab
Category:
Service Stations
570 Arsenal St
Watertown,
Massachusetts 02472
(617) 923-9230
My experience with having repairs done at car dealerships has been just short of thievery. I own...
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My experience with having repairs done at car dealerships has been just short of thievery. I own a SAAB, and I'm not your typical SAAB owner. I bought my car used and I don't have a lot of money. A lot of auto shops won't work on the car because of it's make, and moreso, you can't trust a lot of places to work on your car without ruining it. So, you're stuck with top notch dealership prices. Charles River Saab is contrary to that. I went in with a strange humming sound from my engine, and the next day I got a call telling me it was just the wiper motor for my headlights (which I don't think ever worked since I bought the car). They even took it for a test drive and assessed some of the other problem areas that I was concerned about. The next day I went in to pay for it all, and I was only charged with a half hour of labor. Their hourly rate is $120 an hour, so getting in and out of a dealership with an unwarrantied vehicle for $60 felt like a gift. I'll go back to these guys, they're people I can trust.
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