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Autozone
Category:
Auto Parts
450 Arsenal St
Watertown,
Massachusetts 02472
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I have used this mechanic for some oil changes. He did an OK job. The service was not very quick....
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I have used this mechanic for some oil changes. He did an OK job. The service was not very quick. Being in a busy corner in Belmont, the parking is very limited. I also did state inspection for my car here. He charged too much for installing license plate and changing a light.
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Charles River Saab
Category:
Service Stations
570 Arsenal St
Watertown,
Massachusetts 02472
(617) 923-9230
My experience with having repairs done at car dealerships has been just short of thievery. I own...
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My experience with having repairs done at car dealerships has been just short of thievery. I own a SAAB, and I'm not your typical SAAB owner. I bought my car used and I don't have a lot of money. A lot of auto shops won't work on the car because of it's make, and moreso, you can't trust a lot of places to work on your car without ruining it. So, you're stuck with top notch dealership prices. Charles River Saab is contrary to that. I went in with a strange humming sound from my engine, and the next day I got a call telling me it was just the wiper motor for my headlights (which I don't think ever worked since I bought the car). They even took it for a test drive and assessed some of the other problem areas that I was concerned about. The next day I went in to pay for it all, and I was only charged with a half hour of labor. Their hourly rate is $120 an hour, so getting in and out of a dealership with an unwarrantied vehicle for $60 felt like a gift. I'll go back to these guys, they're people I can trust.
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I have owned Saabs for over 20 years and have been servicing at Charles River Saab since 1989. I...
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I have owned Saabs for over 20 years and have been servicing at Charles River Saab since 1989. I have tried other repair facilities, dealers and Saab specialists, but l aways end up coming back to Charles River. The staff is outstanding in their knowledge and caring about the product, and its so reassuring to go in time after time through all these years and see the same faces. My service manager, Jim, has always been accomodating and has steered me through the repair experience so that I always had good information and I never feel as though he is trying to do a sell job on me. Whether I need a ride from their charming chauffeur Alfredo, or a loaner car, or something done without an appointment, Jim always finds ways to get things done for me. It's that extra effort that makes them special.
Pros: best staff, great location, great shuttle service
Cons: parking is difficult
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The staff here was very helpful and efficiently accommodated me, even though I popped in without...
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The staff here was very helpful and efficiently accommodated me, even though I popped in without and appointment. They worked quickly, at a reasonable price and were able to easily fix my tire, instead of selling me a new one.
PROS: speedy service
CONS: tough parking area
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First I went Sears, then Direct Tire, then Express Tire. The quotes were very different. The tire...
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First I went Sears, then Direct Tire, then Express Tire. The quotes were very different. The tire I needed was quoted $290/each at Direct Tire and $219/each at Express Tire. I needed 4 tires so I obviously went with Express Tire.
They gave me free loaner car and free alignment. Then when I picked up my car, they told me I get a free alignment and balance every 6k miles for FREE. In addition, they fix any flat I get for free as well. This is what I call customer service. I am very impressed!
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I called yesterday and got a quote from the owner, Daren. He recommended a tire which I had not...
More 12 months ago
I called yesterday and got a quote from the owner, Daren. He recommended a tire which I had not heard of before and another tire. He gave me his opinion on both, and pointed me in the right direction for some research if I wanted to do some. After my research online, I decided to go with the tire he recommended. He was able to get me in for the next day, and explained he would have a free loaner car waiting (part of their service there for any major work done.) When I got there, I explained it would be tough for me to come back before he closed, so he said "no problem, if you can wait a half hour, I can get your car done in that time." I was in total shock, I was getting 4 new tires, an allignment, and brake inspection. Before I knew it, 25 minutes had passed, and my car was done! And I know they did everything correctly b/c their showroom allows you to watch them as they work on your car, plus my car drives great! I was in total amazement at the speed and the service I received, when they say express, they really mean it!
Pros: Fast service, excellent customer service, great product knowledge, clean and convenient
Cons: Only take VISA/Mastercard, no Amex or Discover...at least when I visited
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