I called yesterday and got a quote from the owner, Daren. He recommended a tire which I had not heard of before and another tire. He gave me his opinion on both, and pointed me in the right... More

I called yesterday and got a quote from the owner, Daren. He recommended a tire which I had not heard of before and another tire. He gave me his opinion on both, and pointed me in the right direction for some research if I wanted to do some. After my research online, I decided to go with the tire he recommended. He was able to get me in for the next day, and explained he would have a free loaner car waiting (part of their service there for any major work done.) When I got there, I explained it would be tough for me to come back before he closed, so he said "no problem, if you can wait a half hour, I can get your car done in that time." I was in total shock, I was getting 4 new tires, an allignment, and brake inspection. Before I knew it, 25 minutes had passed, and my car was done! And I know they did everything correctly b/c their showroom allows you to watch them as they work on your car, plus my car drives great! I was in total amazement at the speed and the service I received, when they say express, they really mean it! Pros: Fast service, excellent customer service, great product knowledge, clean and convenient Cons: Only take VISA/Mastercard, no Amex or Discover...at least when I visited
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Daryl and his team go out of their way to serve their clients and their free loaner cars are a big plus! I have been using them for almost 15 years (with 3 - 4 cars) and have never had a problem... More

Daryl and his team go out of their way to serve their clients and their free loaner cars are a big plus! I have been using them for almost 15 years (with 3 - 4 cars) and have never had a problem with them. They are professional and courteous - and their service room is clean and inviting (Dunkin' Donuts and convenience store is within walking distance).
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If you are in the Watertown area and need auto service from professionals who wont squeeze you out of every penny go to Express tire. Free loaner cars(something not found often if at all), salesmen... More

If you are in the Watertown area and need auto service from professionals who wont squeeze you out of every penny go to Express tire. Free loaner cars(something not found often if at all), salesmen who have been in the businesses for many of years who speak to you not at you, quality that last what more can you ask for? point being 5 star work for a 2 star price try them out and if you have a problem which i highly doubt you will, call Darren the owner he will be more than happy to satisfy your visit. Thats the truth no b.s
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The 2 negative reviews definitely look shady; I have been dealing with Express Tire for about 7 years and have never had an experience anything like Casey M. and Anonymous describe. Darren and Ray... More

The 2 negative reviews definitely look shady; I have been dealing with Express Tire for about 7 years and have never had an experience anything like Casey M. and Anonymous describe. Darren and Ray have always been honest with me. The one experience which sticks in my mind was when I thought my brake pads were due to be replaced. Darren had them checked out. He told me he would like to sell me brake pads at some point, but the current ones are in good shape. They check my brakes each time I go in for a tire rotation. I trust Express Tire more than any shop I have ever dealt with. This is important for me since I know nothing about cars. But unlike other shops I have dealt with over the years, when Darren or Ray tells me something needs to be replaced, I have complete confidence in their diagnosis. On the occasions where I have needed emergency repairs (water-pump, starter, etc.) they take care of it as quickly as possible. The loaner car feature is a convenience I never had with other repair shops. The repair work and customer service is always excellent. I notice the same employees working here for several years, which is a sign of a quality business. Try them out and I'm confident you will be very satisfied.
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I have been dealing with these guys for years and never had a problem. They are fast and affordable. If my car is going to take more than a half hour to service... they offer a loaner car for free!... More

I have been dealing with these guys for years and never had a problem. They are fast and affordable. If my car is going to take more than a half hour to service... they offer a loaner car for free! I have come to expect superb service from express tire and they have never let me down! I have also recommended them to friends and family and they have expressed that they had a similar experiences. THANKS!
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Loaner car availability makes being without your car for a day hassle free. Found prices competitive with other local shops and way below what a dealer would charge. Product knowledge is very... More

Loaner car availability makes being without your car for a day hassle free. Found prices competitive with other local shops and way below what a dealer would charge. Product knowledge is very high, they explain what they are selling you and why. The store is clean and comfortable and the staff is courteous. In my opinion you are getting what you pay for. Pros: product knowledge Cons: weekend appointments are hard to get
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This place will try and rip you off!! Stay away! I noticed a leak in my tire (it was low) and I was going from waltham to the pike. I was going to put air in the tire and go to a place near my... More

This place will try and rip you off!! Stay away! I noticed a leak in my tire (it was low) and I was going from waltham to the pike. I was going to put air in the tire and go to a place near my office. Then I saw Express Tire and Auto Service and decided to pull in........ what a mistake! Right from the start the sales rep was smug, but told me they would take a look. After a half hour, he came back and said the tire was junk and that I needed a new tire. I asked to look at it. He said I could not. He then said that there was nail in the side wall and it was beyond repair. I told him I knew the nail was there, but it was in the tread!!! He said no I needed a new tire. I said plug it, I'll pay for the plau and take my chances. now it's been 1 hour. After we argued, he agreed, and an hour after that I was good to go. I went to my neighborhood place, they said the work was shody and said that a plug was the way to go and that I did not need a new tire at all. Just the sales rep trying to rip me off. Avoid these guys they just want your money, opposite of what their website says. Pros: none Cons: scam artist
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This place will try and rip you off!! Stay away! I noticed a leak in my tire (it was low) Right from the start the sales rep was smug, but told me they would take a look. After a half hour, he came... More

This place will try and rip you off!! Stay away! I noticed a leak in my tire (it was low) Right from the start the sales rep was smug, but told me they would take a look. After a half hour, he came back and said the tire was junk and that I needed a new tire. I asked to look at it. He said I could not. He then said that there was nail in the side wall and it was beyond repair. I told him I knew the nail was there, but it was in the tread!!! He said no I needed a new tire. I said plug it, I'll pay for the plug and take my chances. now it's been 1 hour. After we argued, he agreed, and an hour after that I was good to go. I went to my neighborhood place, they said the work was shody and said that a plug was the way to go and that I did not need a new tire at all.
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I've had so many problems with these guys. First, I brought my truck in for repairs; they said I needed a new timing belt. Fine. Replaced. I bring it in again a few months later, they said this... More

I've had so many problems with these guys. First, I brought my truck in for repairs; they said I needed a new timing belt. Fine. Replaced. I bring it in again a few months later, they said this and that needs to be replaced, and oh, by the way, you needed a new timing belt, so we replaced that. Luckily I had my invoice from my first visit, which shows the belt was brand new. They reimbursed me for the belt, but not the labor. %&^%. Immediately, I noticed that my gas guage was broke- it showed a full tank constantly. Express's response was that it was a pure coincidence. Well, it wasn't like that BEFORE I brought it in. Then, about 6 months later, I noticed some noise up front. I bring it to the Honda dealer this time. They said whoever replaced the belt the last time didn't do it properly, and left things loose. I now need a new timing belt, again, in addition to a new crankshaft (it was bent due to Express' negligence, and a new harmonic balancer. ~ $1,300!! In total these guys have cost me approx. $2,000 in extra repairs.
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The guy ripped me off for 50% more than Hogan Tire prices for two Michelin tires, after bad-mouthing Michelins (which he coincidentally does not stock). I called Hogan day after and had 2 rears put... More

The guy ripped me off for 50% more than Hogan Tire prices for two Michelin tires, after bad-mouthing Michelins (which he coincidentally does not stock). I called Hogan day after and had 2 rears put on by them at 3/3 the price of Express tire for IDENTICAL tires!!! A - - HOLES!!! Pros: close to my home Cons: ripoff on prices for nonstocked items (maybe stocked items too)
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