Staff was very friendly and helpful when I called to inquire about costumes, props and wigs for my latest film project. The website was also really helpful. Great prices. I needed 5 Princess Leia... More

Staff was very friendly and helpful when I called to inquire about costumes, props and wigs for my latest film project. The website was also really helpful. Great prices. I needed 5 Princess Leia costumes for SW based scene. Thought I would pay a fourtune, but they offer 10%discount off when you buy 5, so I saved about $30, more than half of the cost of the 5th costume! Thank you for answering all of my questions, you earned this 5+++++ review! Pros: Awesme Costumes, Props, Wigs Cons: Wish I had more Cash!
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Stopped in last week for items needed for "Annie Get Your Gun". Found everything I could have wanted/needed. Wonderful woman helped me find just the right items for the play! Thanks for helping... More

Stopped in last week for items needed for "Annie Get Your Gun". Found everything I could have wanted/needed. Wonderful woman helped me find just the right items for the play! Thanks for helping me out! Pros: Wonderful Staff/Great Prices Cons: Want everything in the store!
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I have never written a review of a business, but this was no ordinary experience. DO NOT step one foot into this Costume Shop, unless you want to be verbally abused like never before. It amazes me... More

I have never written a review of a business, but this was no ordinary experience. DO NOT step one foot into this Costume Shop, unless you want to be verbally abused like never before. It amazes me that this store is still in business given the fact that its owner is a complete psychopath. I walked in with the intention of spending upwards of $200 on costumes for myself and my twin. There was no line (now I know why) so I simply asked her if I could try on multiple sizes in the event that one didn't fit because I'm shopping for 2 people, not 1. The associate snapped "NO!" and so I calmly asked to get the manager because I'd like to get an exception made. She goes into the back and out comes the most vile, evil, hostile woman I have ever met. Keep in mind that all I asked the associate was - "can I try on a small and a medium and have it count as one selection?" The manager takes one look at me and sneers ARE YOU MAKING AN ISSUE? This woman proceeds to yell at me about being difficult, tells me that she doesn't need my money, and this rule has been in place for years and my question forced her to "get up" from her office and "come all the way down here" to waste her time with me. I asked her why she would speak to her customers that way, that I am attempting to spend money in her store and all I want to do is make sure it fits correctly. She literally looked at me with a disproportionate amount of spite, eyes in slits, and said "GET OUT OF MY STORE!" I am not exaggerating. Never in my life have I ever encountered someone who verbally abused customers that way, for NO reason. Not only that, but to be kicked out of a store simply for asking a question about trying on clothes? All I can say is, DO NOT spend your money here. The owner has no respect for customers or people in general. Maybe if she stops making money and has to shut down her store, she will learn to treat people better. Cons: Verbally Abusive Owner & Staff
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Horrible Customer service in a store! I faced an angry tiny man in a store who was awfully rude to employees and who was rude to me as well. He said that his name is "Notimportant". So if he'd like... More

Horrible Customer service in a store! I faced an angry tiny man in a store who was awfully rude to employees and who was rude to me as well. He said that his name is "Notimportant". So if he'd like so I will call him Mr. Notimportant from now on. Mr. Notimportant called himself an owner and tried to start a fight with one of the customers by getting into his face and swearing. Since Mr. Notimportant was 5,5 foot tall and skinny like a stick It was pathetic looking scene. Oh well, I feel sorry for this little really not important man. Looks like his aggravation is caused by the fact that his busyness is dead a 2 weeks before the Halloween. I highly recommend everyone to by your costume at iParty. Have a Wicked Halloween! =)
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Now I have never left a review about a buisness, or experiance before, but that is because I have never had an experiance quite like this one before. I had ordered a hat online, and yes I was a... More

Now I have never left a review about a buisness, or experiance before, but that is because I have never had an experiance quite like this one before. I had ordered a hat online, and yes I was a little frustrated when I found it almost 15$ cheaper elsewhere. So like an normal consumer, I called immediatly to cancel my order. This was within minute of my original order. I spoke to a woman whom first said her name was Kendra, later found out her name was Nancy. Well Nancy very abruptly said "yep and hung up on me. I called back to cofirm my cancellation, and another quick response, and that call was over. My final call was after i had found that the hat I wanted so bad was out of stock, so I had no other choice but to make amends and pay her price. Nancy in formed thta she too had just gone out of stock, and started laughing at me. Then she hung up. When I checked online, it wasn't out of stock, it was very much IN stock. So I made my final call to Nancy. This time she informed me that this hat was only out of stock for me. She thought I was a "nasty nasty woman, and then she instructed me to " drop dead! Who says that? What owner/manager/or even a customer service rep tells someone to drop dead. This conversation was heard by my entire office of co-workers! They were amazed as well, that someone would speak to a customer in such a manner as she did. Being in customer service for 6 yrs, I have never been spoken to, nor have I ever spoken to anyone in such a way. She is the owner of this comapny, and she could DEFINETLY "use a course .. especially in customer service! Now in the store the reps may be great, But I would avoid any online transactions with this compay, and it's nice to see that I am not the only one who has been treated like this. She sent me an message making me out to be the bad guy! Just STAY AWAY! This is not a professional company, they have no manners. No one should go thru what myself and Santa Guy have. Pros: Absolutly NONE- Would never do buisness here! Cons: Rude, Horrible customer service, and a nasty attitude from the owner
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I was quite taken back with the tone of voice used during a complaint about the quality of service I had received. I do not believe it was appropriate, and quite un called for. I would appreciate if... More

I was quite taken back with the tone of voice used during a complaint about the quality of service I had received. I do not believe it was appropriate, and quite un called for. I would appreciate if next time I decide to purchase anything from your store, I may have a more courteous rep assist me. This store does have quite the selection, but whom ever I spoke to could use a more chivalrous tone! Pros: Good selection Cons: Quite pricey, bad customer service
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I have been shopping here at ECC for over 5 years now and I LOVE this store! They have a great selection, looow prices, (compare them to others) and a great setup. They have an awesome selection... More

I have been shopping here at ECC for over 5 years now and I LOVE this store! They have a great selection, looow prices, (compare them to others) and a great setup. They have an awesome selection of makeup and wigs. Have you looked at thier new Leg Avenue costumes?? WOW! Check 'em out at 911costumes dot com The last comment referred to Nancy, thier customer svc rep, uuuh, Sadsanta, you must be a dope because Nancy has been helping me over the years with stock questions and such and she is always very patient and helpful. All in all, great all around experience! You can even order online and save yourself the gas! www.911costume dot com Pros: Selection, hours, Size range Cons: NONE!
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I mail ordered a santa costume from Japan. The description said that it was a high quality costume used for rentals and by department store Santas. The cost for the costume was $239. Shipping and... More

I mail ordered a santa costume from Japan. The description said that it was a high quality costume used for rentals and by department store Santas. The cost for the costume was $239. Shipping and import duties came to another $100. The first thing I noticed about the jacket was that the plush trim on the sleeves did not always lie very well where it was attached to the velour. Otherwise it fitted quite well the outfit looked quite good in the mirror. Then I made a closer inspection of the sewing. Loose threads everywhere! And evidence inside of unpicking and resewing. The worst discovery was a three-inch length of chain stitching that arched a quarter inch over the plush on the right sleeve. This is visible on the outside, and is on the most active arm. I live in Japan and Japanese people quickly notice that kind of thing. I photographed the defect and e-mailed it to the company. Nancy replied and treated me like I was some kind of complaining crank! On the website it said that all Christmas costumes were non-retunable. She did, however, say that I could return the costume, entirely at my own expense, for a refund. This, I suspect was a bluff, because doing so would leave me about $160 out of pocket. The beard set and boots are probably worth that to me. After I patiently wrote to her, finally having to remind her of the company's policy for the return of defective items, her parting words to me were "I don't think that anything anyone does can make you happy. " Previously she wrote (in separate messages) "Send it back. End of story. " "I suggest that you take a pair of scissors and trim the loose threads from the inside of the costume and get on with your life. " When I first patiently, detailed my problems with the finish and the defect she said "Your insults are inexcusable. " So, if you are in the market for a costume, I suggest that you do not mail order it. Get along to the shop and inspect before you buy. Pros: Prompt service Cons: Quality issues, insulting customer service
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This is a retail and rental shop for costumes. Clearly, the inventory caters to theater groups and special events, but the other half of the store is all retail. Packed around Halloween, this is a... More

This is a retail and rental shop for costumes. Clearly, the inventory caters to theater groups and special events, but the other half of the store is all retail. Packed around Halloween, this is a great place for both full costumes and lots of accessories. Great masks and wigs too!
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