1st appointment-Seen on time and Doctor prescribed medicine that was absolutely the correct diagnosis, on the way out I sked appt#2 2nd appointment-was running a few minutes late so gave a courtesy... More

1st appointment-Seen on time and Doctor prescribed medicine that was absolutely the correct diagnosis, on the way out I sked appt#2 2nd appointment-was running a few minutes late so gave a courtesy call where I was treated like I was insane because the girl apparently didn;'t bother scheduling my appointment with the doctor and only gave me a useless card. 3rd appointment-arrive early, wait 30 minutes for Doctor. While waiting the front clerks joke a girl after she walked outside. Then when the Doctor came out.......he walked right past me for his next appointment. At this point I decide these people are inefficient and a bunch of morons and walk out. Add is ten times easier to deal with than these people. Then, they send me a bill. On that bill they notate the co-payment and a missed appointment fee for the same day which confirmed both their inefficiency as well as their idiocracy. I call them, tell the girl the obvious blunder, low and behold today I get the same bill again. Idiots Idiots Idiots. I hate talking bad about people but these people are truly idiots. There should be an option for no stars! Pros: I'll have to get back to you on that one Cons: I'll have to list them in details section
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I have been coming to DPA for years. While they are a busy office, I don't find my experience here different from other top practices in the area. They have made definite improvements over the last... More

I have been coming to DPA for years. While they are a busy office, I don't find my experience here different from other top practices in the area. They have made definite improvements over the last year. The phones are being answered more promptly, the front desk is very helpful and they even gave the waiting room a makeover! Pros: Attentive staff and providers Cons: busy office, parking
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Had to schedule our first marriage counseling session six weeks in advance.... We get there, wait for an HOUR, and the bumbling doctor (Ludford) comes out and says there was some insurance problem... More

Had to schedule our first marriage counseling session six weeks in advance.... We get there, wait for an HOUR, and the bumbling doctor (Ludford) comes out and says there was some insurance problem and he can't see us! We're convinced to reschedule, never get a confirmation call (for the new date), and find out we've been pushed even further out. We say FORGET IT, a WEEK goes by, and the doctor calls (at TEN PM) begging us to give him a chance, telling us he could "squeeze" us in.... in 3 more weeks!!! Told him he's crazy calling us at 10 PM (we have an infant who was sound asleep til the phone rang), and he's even crazier if he thinks we're going to schedule a 3rd appt with him. All this place managed to do was amplify the issues in our marriage and place more stress on our relationship. The doctors are uppity and think their time is more valuable than yours. Don't waste your time or money..... go to "CENTER FOR EFFECTIVE CHANGE," also on Lynnhaven. Dr. Michael Barton is great. Pros: NONE Cons: Long waits, rude treatment
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I just want to say that I have going to Dominion Psychiatric a little over a year and yes, I have experienced long waits on the phone and yes I have been placed on hold, but I have been doing much... More

I just want to say that I have going to Dominion Psychiatric a little over a year and yes, I have experienced long waits on the phone and yes I have been placed on hold, but I have been doing much better since I have been going there. I have had only one problem with the staff but for the most part it is just like most busy offices. In going there I have leaned to accept the good with the bad and actually the good out weighs the bad and now I can equally look at my life like that. Thank you Dominion Psychiatric!! Pros: Very busy office, good staff, caring providers Cons: Parking is a little to be desired
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Horrible Horrible Horrible Takes days to get a prescription refilled. Support staff awful and rude. FIND ANOTHER CLINIC.

Horrible Horrible Horrible Takes days to get a prescription refilled. Support staff awful and rude. FIND ANOTHER CLINIC.
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I WOULD NOT RECOMMEND THIS GROUP DUE TO THE POOR CUSTOMER SERVICE OF THEIR STAFF. MY SISTER IS A PATIENT HERE, AND WE HAVE BEEN TREATED VERY UNPROFESSIONAL BY THE STAFF. "YEA,WHAT, I DON'T KNOW, AND... More

I WOULD NOT RECOMMEND THIS GROUP DUE TO THE POOR CUSTOMER SERVICE OF THEIR STAFF. MY SISTER IS A PATIENT HERE, AND WE HAVE BEEN TREATED VERY UNPROFESSIONAL BY THE STAFF. "YEA,WHAT, I DON'T KNOW, AND I WILL TAKE YOUR NUMBER" IS THE TYPICAL RESPONSE I GET EACH AND EVERY TIME I TRIED TALKING TO THE FRONT DESK STAFF. THEY ARE RUDE, IMPERSONABLE. ON ONE OCCASION I HAD TO SPELL MY SISTER'S NAME VERY LOUDLY, WHICH IS A VIOLATION OF THE HIPA LAW. IT IS SO DIFFICULT TO FIND A GOOD PSYCHIATRIST, BUT GO SOMEWHERE ELSE. SAFE YOURSELF SOME FRUSTRATION.
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I would not recommend this office especially Dr. Mitchell if you ever want to see your doctor or get your prescriptions refilled. This guy does his own scheduling and is impossible to contact. I... More

I would not recommend this office especially Dr. Mitchell if you ever want to see your doctor or get your prescriptions refilled. This guy does his own scheduling and is impossible to contact. I tried to make an appointment with him and they said they woul get back to me that day. It's now five days later. When I tried to get the number to his secretary I was denied and returned to an automated answering service. So defintiely don't go here and tell everyone you know not to go here. I wish there was something I could do to make these people pay me back for the money I have lost to them and for the semester that they are about to ruin because they won't call me back. If you need help don't come here. If you need help don't come here. If you need help don't come here. If you need help don't come here. Pros: nothing Cons: no parking, appointments on Sunday, extremely impolite staff (if there were negative numbers on the scale I would use them).
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I am not a patient at the facility but a spouse of a patient who is seen there. I have nothing but good to say about the doctors, but my feelings toward the staff are different. As a professional,... More

I am not a patient at the facility but a spouse of a patient who is seen there. I have nothing but good to say about the doctors, but my feelings toward the staff are different. As a professional, I find it repulsive how they treat patients who are already under stress and suffering with emotional issues. The front desk staff, one in particulary, uses the words yea and hey what do you want. I also heard her say if you "got a problem go somewhere else, so stop bothering us up here", and the patient only asked, how much longer will it be. I know that these staff members would NEVER speak like that in front of a physician and treat the patients with such poor behaivor. These staff members need to stop thinking as they patients as "crazy" but as people. I also understand that certain places are going to hire certain types of people to maintain the help, but like any business, staff can make or break you. In this case, I would never use them due to the fact that the staff is your first point of contact when entering the facility. Pros: The Doctors Cons: The Front Staff-Be prepared to be treated poorly.
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There are long waits each time to see the doctors with no apologies ever given. Doctors can cancel appointments on the same day but patients are charged $80 if they have to make a cancellation. ... More

There are long waits each time to see the doctors with no apologies ever given. Doctors can cancel appointments on the same day but patients are charged $80 if they have to make a cancellation. Sometimes, the appointments are cancelled but you don't know until you get there. One time I had to wait over an hour to find out that the doctor was not going to show up. The next visit I was seen but the doctor did not have my son's chart and could not write a prescription. She seemed to think that it was funny that I had to come back. I asked for a new doctor but when I went back, he was overbooked, could only see us for ten minutes and asked me to come back. My insurance has been billed for each of these visits. They are making a fortune off of their patients but the one time I had to cancel on the same day, they wanted to charge me. A large practice full of MDs and PhDs should be able to figure out that their administrative staff is terrible!
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Doctor was personable, comfortable to talk to. Accommodating times, nights, weekends. There was no rushing to get in or out. Great experience overall.

Doctor was personable, comfortable to talk to. Accommodating times, nights, weekends. There was no rushing to get in or out. Great experience overall.
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