We bought my engagement ring from the Jewelry Exchange in Villa Park, IL and from the beginning, we were disappointed. It took 3 weeks to find out that the original setting that they had ordered was... More

We bought my engagement ring from the Jewelry Exchange in Villa Park, IL and from the beginning, we were disappointed. It took 3 weeks to find out that the original setting that they had ordered was lost in the mail, and another 3 weeks to get the replacement setting in the store. On our honeymoon, the ring broke where they had sized it. We had to store it in the hotel safe until we could get it home. When we took it in, they soldered it back together, and the next day, one of the side stones fell out. 3 weeks later, they had the new mount and I finally had my ring back. The new setting has defects that they claim are from normal wear and tear, but the appraiser told us they are defects from when the ring was poured into the mold. They also guarantee that your jewelry will appraise for double what you paid for it, which is a baldfaced lie. I would never buy from them again, and if you want quality jewelry, you should go elsewhere.
Less