I had high hopes for this place because of the eternal optimist within me. I didn't have a regular salon because at that point, I hadn't found anyone I was satisfied with. So when I got a coupon in the mail for this place, I went ahead and walked in (plus: walk-ins are always welcome). When I sat in the chair, the woman's first comment was negative--about my hair color. She continued to talk about it while she cut my hair. When I left, my split ends were gone, but my hair was bell-shaped. Eww. I won't be going back.