Our new Mazda 3 GT is the fifth new vehicle we have bought. We have bought one Ford, one Chevy, one Mitsubishi, and one Pontiac. We recently traded in our Ford Explorer for a Mazda 3 in the cash for... More

Our new Mazda 3 GT is the fifth new vehicle we have bought. We have bought one Ford, one Chevy, one Mitsubishi, and one Pontiac. We recently traded in our Ford Explorer for a Mazda 3 in the cash for clunkers program. The car is a great vehicle so far with 450 miles on it. My wife is the primary driver and test-drove the Mazda 3. Tom the sales person did a grate job guiding her through the functions. Everything was grate but we had to wait for congress to pass the second extension for us to qualify for the program. Until then the car sat on the lot (test drove Tuesday night picked it up Friday at 4pm). As soon as we got on the highway I noticed a strong vibration in the vehicle ( I was sitting in the passenger seat). My wife didn’t seem to notice it she was still caught up in the new car experience. On the way home she asked if I wanted to test-drive the car. The car was really responsive, has good power, and very nice options in the GT model. However, there definitely was a problem with the vibration. I told her to make an appointment and have the wheels balanced or steering checked. This is when our problems started. It turns out that one of the aluminum rims had serious damage and was severely bent. The inside of the rim looked like a cheese grater had run across half of it. While the service tech had it on the lift I double-checked the suspension to make sure nothing else was damaged. There wasn’t a scratch. Hum! This immediately made me very suspicious. With this amount of damage on the rim the suspension should show some signs of damage. My background is in technical maintenance. I have worked on very expensive aircraft, simulators, and robotics. I know what to look for. The service person at Nelson Mazda accused my wife of hitting a curb or driving into a pothole neither of which was true. Furthermore, they wanted us to pay close to $600 for a new rim. I had to put my foot down and say no. My guess is that this rim was damaged on another vehicle and put on our car and they thought we would pay for someon
Less

I bought a 206 mazda 3 in 10/2005 and was told that it was equiped with a 6 disk cd and about how good the warranty is but I have to buy an extended warranty and gap ins. to be financed. Every... More

I bought a 206 mazda 3 in 10/2005 and was told that it was equiped with a 6 disk cd and about how good the warranty is but I have to buy an extended warranty and gap ins. to be financed. Every person at mazda I have spoke with is rude and not helpful. I am attaching an email between myself and mazda. start from the bottom and read up. First of all everyone I have had to deal with at the dealership has been completely unhelpful and/or rude. I am very disappointed with the quality of the vehicle as much as with the dealership. I bought the car brand new and have nothing but issues that cannot seem to be worked out ever since. I am also disappointed with the poor quality of the interior, especially for the price I paid for the vehicle. The door panels and the center console scratch with just the slightest thing coming into contact with them.That goes for the paint as well. If I had wanted to buy such a cheaply made vehicle I would have bought a focus or a cavalier. I had thought I was buying a quality vehicle with a dealership with great service but I guess I was wrong. Rest assured I will never own another Mazda ever again. I think you should look into the dealership at Tulsa because I don't believe they are representing Mazda. As you can tell I am not by any means satisfied with my purchase of my car. And look forward to getting out of my Mazda as soon as possible. The suggestions you had made about contacting the dealership to work out the issues is a moot point. The dealership is 50% of the problem. I do however appreciate you spending the time to let me know that you are trying to help. Please do not take any of the above personally. I know it is your job to try to help the customer be satisfied but I am far beyond that. Thank You ----- Original Message ---- Hello , Thank you for contacting Mazda. I appreciate the opportunity to respond to you. First, let me say that it is never our intention to have anyone less than completely satisfied with any aspect of their Mazda ownership experience. I apologize for any inconvenience the situation with your 2006 MAZDA3 may be causing you and understand how frustrating these things can be. I also want to apologize for the treatment the dealership gave you. Mazda is continuously working with the dealerships to provide only the highest quality products and services. Keep in mind that all authorized Mazda dealerships are independently owned and operated businesses. As such, they are responsible for the products, repairs and services they provide. As for any technical aspects, such as the air conditioning, I can only recommend that you continue to work with the dealerships Service Department as they are trained to handle such issues. In regards to the 6-disc CD changer, Mazda does offer this item as an optional accessory. If the salesperson told you that this item came standard on the vehicle, they were mistaken, and it would be best to discuss the issue with the Sales Manager at Nelson Mazda. Rest assured I have documented your comments for Mazda’s corporate record, which is dealer specific. Once again, I apologize for the service you received and thank you for contacting Mazda. Regards, Benjamin S. Specialist, Customer Assistance E-Business ---- Original Message ---- I am having a bad mazda experience, when I bought my car I was told there is a 6 disk cd changer and there is not, I was hassled to buy gap ins. and extended warranty which I did. I was charged a hidden fee for oil disposal on an oil change that I refused to pay. I am going on my 3rd clock since it won't keep time. Every time I have talked to the only person n service (Bob) he is rude and the only other dealer is over 100 miles away. My suspension has been messed up since I left the lot, but there is nothing wrong with it? My main complaints are the air conditioner and the paint. The air works as if it is low on freeon and even on high does not blow well. I realize that paint chips, anything that hits the car chips all thee way to the metal like there is only 1 coat of paint and no clear coat. I loved my mazda at first but now it seems like it was very cheaply made. I am very disapointed and highly doubt that I would ever buy a mazda again. please feel free to contact me.
Less

We purchased a new Mazda3 in 2004 in Tulsa, Oklahoma. This is our first Mazda that anyone in the family has purchased. From your customer service warranty program, this will be the LAST. From our... More

We purchased a new Mazda3 in 2004 in Tulsa, Oklahoma. This is our first Mazda that anyone in the family has purchased. From your customer service warranty program, this will be the LAST. From our understanding, speaking to your customer service representative (Michael) is that the Mazda Corporation only covers manufactured defects. We were lead to believe, in any other company we've ever purchased a new car from, they have honored their warranties. This is the main reason why we buy new cars, is for the warranty. Michael's explaination of your warranty is you only fix items that you want to. He informed us that that you do not replace items that wear out from normal wear and tear. We were unaware of any part on any car that doesn't wear out over time. Example: paint when it's taken out in the sun, or an engine, that is started and run. What type of company do you have which you will not fix part of a transmission under normal circumstances when your new car salesman and your ads continutally say that you do? There has been nobody at Mazda that have given us an explanation to why this wasn't covered except they didn't want to. If this is how your company treats customers, we will let everyone we know all about your 'quality' warranty. Companies who pick and choose what they will repair, will not have satisfied customers. Could someone please contact us about this serious situation.
Less

I have to say, if you're shopping for a new car, you'll pause and say "wow" by their dealership. It's just COOL. They have interney kiosks there so you can do your own research, free coffee (the... More

I have to say, if you're shopping for a new car, you'll pause and say "wow" by their dealership. It's just COOL. They have interney kiosks there so you can do your own research, free coffee (the good kind: cappucino, etc), and comfy seating. They do a good job of making it seem low pressure. Of course, the whole idea of the internet kiosks is so that you'll feel like you've done your research, and will make an impulse decision that day. So just as long as you keep that in mind, add Nelson Mazda to your list when you're shopping around.
Less