I have bought three bikes from them in the past year. The staff is always professional, courteous, and yes--actually caring! I've found they never condescend as is common in other shops. The owner Lisa is a complete doll and very personable! The place has a comfy cozy feeling with warm people who obviously know their stuff. I was having problems with my full suspension bike and took it to another shop closer to my house in Oro Valley. They couldn't fix it and the guy there actually suggested I take it to this shop for repairs! He was right. That's how I discovered this little gem...
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