I cannot believe the body shop and service department are at the same place but are so opposite. I have had absolutely no problems from the first day I took my car for servicing with Henderson NV... More

I cannot believe the body shop and service department are at the same place but are so opposite. I have had absolutely no problems from the first day I took my car for servicing with Henderson NV frames on my car. They treated me like I had purchased from them. It is wonderful. Then....I had an accident and they kept giving me wrong days that my car would be ready. When I went to pick up my car (finally...but hey I would rather it be done right), the windshield wipers (front to back and washer) were wired incorrectly, but did not notice that until late. I was at the cashier in the body shop and she turned to my stress my service adviser and asked if I owed anything and he said I did not. Great, I got my car repaired and the insurance must have covered all of it. Well, three months later they are calling me who has a paid in full receipt and they are wanting me to pay $500, my deductible even though they said no charge. They had the nerve to tell me that if it is not paid by the end of the week they were going to haul me to court to retrieve the money. With my paid receipt I nearly did go along with that, but if the court asked where my proof of payment was to back up the receipt, I would lose. Well, I gave in for their mistake and paid them the money. The service drive is so different. They are genuine and won't push you for a service that you don't need. In fact I was told my next service I need new tires so at least that is not a surprise to me when I bring my car back. It is a 2004 so I guess it is due for tires. However, back to the body shop. This is why they get satisfactory because I want to give 1 star (Not Recomended) but the service drive gets 5 star (Highly Recomended) so I have to average out (5 + 1 star = 6 star divide by 2 is 3 star) Pros: Excellent Service Drive Cons: Body Shop with make you pay for their error
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My first trip to Scott Robinson was in June 2008, and i wanted to get my 3rd gear replaced on my Honda civic Si. People across the nation have been having problems with their 3rd gear, it's not just... More

My first trip to Scott Robinson was in June 2008, and i wanted to get my 3rd gear replaced on my Honda civic Si. People across the nation have been having problems with their 3rd gear, it's not just me. The gear wouldn't shift properly from time to time. So they tested out my car and found nothing wrong. Okay so I can't prove to them my gear doesn't function as it should. I later find out that there was a TSB out in April of 2008, which you can find online, for my car which stated many people are having troubles with their 3rd gear and they should have replaced the gear but didn't. As an unknowledgable customer i would have wished as a Honda dealership they would have told me that and just fixed it. So i've been driving around miserably in my Honda Si which you know is a sporty car but if you can't shift into your 3rd gear properly, then it's just a regular honda. Second visit, I got an estimate from them to replace something, I'd rather not say for what, incase for whatever reason I do regretfully have to go back to them. The cost they gave me was $1700 at first. Then I asked for a discount so it dropped to $1400. Great they're giving me a big discount. Then I do some calling around elsewhere at other Honda dealerships and the price came out to $750 with no discount for the same service. Hmm i'm scratching my head right now thinking how can these two Honda dealerships have such a different price. I just feel they're sleezy a Honda. Pros: car selection Cons: Will rip you off, won't fix problem unless you bring a TSB in
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I just bought my new Honda Accord from Scott Robinson Honda and I must say it was a great experience! I started my reasearch through the interent, found their website, got a quote and was taken care... More

I just bought my new Honda Accord from Scott Robinson Honda and I must say it was a great experience! I started my reasearch through the interent, found their website, got a quote and was taken care of just like they said they would take care of me. No games, no back and forth with the manager and all the other horror stories you hear about when buying a new car. I got a great price on the car and the treatment from top to bottom was the best ever! If you need a Honda go see these guys!!! Pros: great service and treatment!
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