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I made a reservation at The Villa and received confirmation via email. Later I received a call...
More 11 months ago
I made a reservation at The Villa and received confirmation via email. Later I received a call saying that they had double booked the room and I could not have it. I was disappointed, but said ok and that I would find another place to stay. Fast forward to this morning, when I check my bank account and find that they had charged me for the room I had never stayed in, that in fact I never had the opportunity to stay in because they had screwed up the reservations. I just called them to make arrangements for a refund (plus, hopefully, the overdraft charges they caused me). I am awaiting their return call.
The place looks lovely, but it seems to me that if they can't get a reservation request correct, and if they charge people for a room, even after it has been canceled over a month in advance, they are not a trustworthy establishment.
***UPDATE: I just heard back from them. The woman who I talked to before (the owner) called me back. She was the woman I originally talked to, who told me the room I reserved was not available, and who was supposed to cancel the reservation. She had no memory of any of it, and was argumentative with me. They are crediting my account, but they are definitely not reliable.
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Tacoma Union Station
Category:
Travel & Transportation
1717 Pacific Avenue
Tacoma,
Washington 98402
(253) 863-5173ext.22
My high school held our prom in this beautifully remodeled train station. It used to be the...
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My high school held our prom in this beautifully remodeled train station. It used to be the center of the train station for the city but is not used much for that anymore. Now it's a city/county office building with meeting halls. The prom was beautiful here because the hall overlooks the city and the water.
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Sunshine Motel
Category:
Hotels & Lodging
3801 Pacific Hwy E
Tacoma,
Washington 98424
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Silver Cloud Inns
Category:
Hotels
2317 Ruston Way
Tacoma,
Washington 98402
(253) 272-1300
This is an outstanding hotel. The staff members are friendly, extremely professional, and their...
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This is an outstanding hotel. The staff members are friendly, extremely professional, and their helpfulness is above and beyond. Each of the rooms have a view of the water. The view of the water from this hotel is breathtaking and the room decor is well done. Their complimentary breakfast has a very wide selection of food items from bagels, fruit, waffles, cereals, and all the beverages that one needs. The waffles are outstanding. The meals can be eaten in the reception area or taken to the room .
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And once again, have HIGH marks for the Sheraton! They were a great staff again. Janette at the...
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And once again, have HIGH marks for the Sheraton! They were a great staff again. Janette at the front desk was always pleasant and knew the interworkings of our group so well and it was much appreciated! Penny in reservations is phenomenal at what she does! HUGE thanks to her for her hard work. Lastly, Rebecca in the Sales and Catering area was a HUGE HUGE help to the success of our conference! WAY TO GO!
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