VCA Pacific Avenue Animal Hospital is an awesome place to take your animals. They are great with your pets, the Vet doctor are very good at explaining about what is wrong with your pet and the step... More

VCA Pacific Avenue Animal Hospital is an awesome place to take your animals. They are great with your pets, the Vet doctor are very good at explaining about what is wrong with your pet and the step to go about it. But Today was the day I have decided to go to a different Vet. When I came in to have my dogs anal glands expressed, I was told it would cost me 26.70. Which is fine because I had my care credit with me to pay for the cost. When the Vet Tech came in to get my dog, I asked her kindly, if I am able to watch, since I would like to do it myself rather then paying 26.70 each time. When I was walked back to the Vet Tech area... there were smears of blood on the floor, table, counters and handles. Would you imagine that? I would think that, its such a nice facility, nice people, top notch Vet Dr and very pricey that you would think they would at least keep the back room clean? Imagine the surgery area.. or the kennel area... It was very disappointing to me and disgusting to me that I would put trust in these people, but to come back unannounced to a filthy place? Its WRONG! I put so much trust in them!!!! I work in the medical field, I know what its like. BUT I KNOW THAT IF THERE IS BLOOD. CLEAN IT! When I mentioned it, they replied, Oh its not your dog's What the hell? ITS still blood!!!! They were able to show me the place, they were nice to me about it, but I am pretty sure they are very leery about me complaining out loud. But when I went to the front desk to pay, I was told they no longer accept Care Credit! That was the final straw. The girl working up front was very nice and sweet but I could tell that she was frustrated too. I asked her if they ever sent a letter out to tell the customers of the change policy? I got CARE CREDIT For them, since they are expensive anyway!!!! I I AM SO MAD!!!! She tells me that they never sent it out. They never mailed a l
Less

I used to take all of my pets there. The vets were all good, very compassionate and caring and I was often able to work out payment plans with them. They went corporate and for a few years they... More

I used to take all of my pets there. The vets were all good, very compassionate and caring and I was often able to work out payment plans with them. They went corporate and for a few years they were still great, but then something changed. All the vets I liked seem to have disappeared one by one; I could never get the same vet twice; and the attitudes of the replacements were less than professional or caring. I eventually realized that there was no solution but to change vets. I stll miss them, but I also know that what and who I miss is no longer there.
Less

The quality of care practiced at this clinic is one of, if not the best in town. It is truly the place to take your pet that you want the very best for. The gentlemen doctors are kind,... More

The quality of care practiced at this clinic is one of, if not the best in town. It is truly the place to take your pet that you want the very best for. The gentlemen doctors are kind, understanding and skilled. Some of the women doctors are a little pushy, but practice good medicine. Since this clinic employs so many doctors, most people are able to find one they like and relate to. The hours are perfect for those who work days, and they do surgery 6 or 7 mornings a week, so there's plenty of options to fit any schedule. Anything from routine vaccines, to skin conditions, spays and neuters, endoscopy, ultrasound and fracture repair is done here with care, compassion and skill. I'd recommend it to anyone who truly wants the best for their pet.
Less

I have taken all my pets here for the last 7 years. Care has always been very good. Vets personality sometimes is a issue. They are always willing to work with me regarding the care. I love the... More

I have taken all my pets here for the last 7 years. Care has always been very good. Vets personality sometimes is a issue. They are always willing to work with me regarding the care. I love the hours and the fact that if my animal in there really sick I can stay with them as long as I need to. They are more expensive that other vets in the area but you get want you pay for.
Less

We took our little dogs in for their shots. The vet pushed wormer at us and rolled her eyes when we didnt buy her flea meds (at twice the price we normally pay). Their hours are excellent and they... More

We took our little dogs in for their shots. The vet pushed wormer at us and rolled her eyes when we didnt buy her flea meds (at twice the price we normally pay). Their hours are excellent and they seem to give good care just seem a bit money driven more than they should be.
Less

We went there on a referral from a friend and will not return. The care was good and I was impressed when my babies got their nails trimmed but balked at the total bill when leaving. $146 for... More

We went there on a referral from a friend and will not return. The care was good and I was impressed when my babies got their nails trimmed but balked at the total bill when leaving. $146 for shots is a bit excessive. The vet was a bit snippy when we declined her *recommended* services.
Less

I actually used to work here, and used them after I quit, but in my experience this office is too stuffy. Sometimes you get good service and sometimes you don't, but either way, they are corporate,... More

I actually used to work here, and used them after I quit, but in my experience this office is too stuffy. Sometimes you get good service and sometimes you don't, but either way, they are corporate, and much too pricey! They also seem to have a problem keeping regular staff. It's too bad because it is a very nice and clean hospital. I do think the hours are a plus though. They have emergency capabilities and hours that most hospitals do not. For emergencies I would suggest them because they are much less expensive than the Animal Emergeny Clinic on Durango. PROS: Hours and cleanliness CONS: Bad service and too pricey! Corporatized Animal Care!
Less

I like this place because it is convient and has great hours of operation. The hospital is always clean and I have had good service from the office staff. The animal nurses have always been gentle... More

I like this place because it is convient and has great hours of operation. The hospital is always clean and I have had good service from the office staff. The animal nurses have always been gentle with my animals and seem to care about them. They try to sooth my animals along with me when we have had to go in. They are kind of pricey though. PROS: Clean CONS: Expensive
Less

I took my cat here a few months ago when he was very ill. Unfortunatly he passed away in the vets care. He was very ill and they staff didnt bother to look at him for almost an hour, then after... More

I took my cat here a few months ago when he was very ill. Unfortunatly he passed away in the vets care. He was very ill and they staff didnt bother to look at him for almost an hour, then after telling me that he had died on their table they plopped my family pet there in front of me and told me that if i didnt pay another 200 bucks they could not dispose of him properly. I then carried my dead cat out to my car and burried him myself. Then a bill came in the amount of 460.00.. Never again.
Less

I have been here several times and never really had good experiences, I always held out trying to be optimistic, however when my small cat had some serious issues I came here for the last... More

I have been here several times and never really had good experiences, I always held out trying to be optimistic, however when my small cat had some serious issues I came here for the last time. They are truly one of the more expensive animal hospitals I have been to, the staff always seem a bit overwhelmed. The doctors give you that feeling that the caring just is not very great. PROS: 0 CONS: Expensive, uncaring doctors :o(
Less