THIS PLACE GETS NO STARS but that's not allowed. Ken/Costa/Frank are all LIARS. They smile and tell you that you order will be there on one day, and you wait....and Wait, and WAIT. Then you call... More

THIS PLACE GETS NO STARS but that's not allowed. Ken/Costa/Frank are all LIARS. They smile and tell you that you order will be there on one day, and you wait....and Wait, and WAIT. Then you call them and start swearing like a mad person because you have never been so pissed off in your life. AND those smug a-holes act like they are not even a part of the foul up. SHOP AT SNYDER DIAMOND, or ABSOLUTE APPLIANCE - even PACIFIC SALES. But what ever you do, STAY AWAY FROM UNIVERSAL APPLIANCE. Pros: NONE Cons: CROOKS
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Preface: This is a real review- as opposed the the sheepish fake reviews placed, en masse everywhere else. After deciding on the range I wanted and seeing that it was the same price everywhere, I... More

Preface: This is a real review- as opposed the the sheepish fake reviews placed, en masse everywhere else. After deciding on the range I wanted and seeing that it was the same price everywhere, I went with the best salesperson. How Costa bamboozled me with his demeanor. It was a Thermador and therefor expensive range, so of course he was very quick to take my money and schedule me for delivery the coming THURSDAY 12-5p. Of course they never showed- but when I called at 4:15 to see if they WERE going to show, I was assured that in 20 minutes they'd be there. Nope. So I called at 5:30 and they were going to look into it and call back. They did not. So when I called at 6:15 and spoke to Frank, he was apathetic, apologized in the perfectly rehearsed manner of someone who apologizes on a daily basis and said I'd have to reschedule. He blamed it on the delivery men not calling in to report that they were running late. I said "that's 2 days I've got to take off work now and I shouldn't have to pay for installation." He disagreed and said that he couldn't comp me the installation fee because that is a labor fee and wouldn't be right. We went back and forth until we settled somewhere in the middle. A refund of 60sih dollars which of course, I NEVER RECEIVED. We rescheduled for Monday 12-5. The next day (Friday) I called to confirm the rescheduling with Costa. I said "I'm calling to confirm". He said "Ok. You're confirmed for today, 12-5." I said "Wha? Really?" He said "Yes. But really expect them around 4" So I scrambled and got someone at my house for delivery. Of course when 4p came around, no one came. So I called and Costa said he'd check into it and call me back. Of course no call back. At 5 when I tried calling him again, I was told that he had LEFT FOR THE DAY. I left a message on the mananger's voice mail- but really, what else could I expect but no call back. I dropped it for the weekend so that I wouldn't give my self an ulcer. It came on Monday and Michael the delivery man was the only person in the company with whom I dealt that WAS professional. I did NOT get the extended warranty from the company as I wan't NOTHING more to do with them. We'll see if the range lasts the year. Thank God for manufacturer's warranties. Once they have your money, forget about it. Pros: carries all major brands Cons: take the money and run
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