After much research, I purchased a mattress from Pilgrim Furniture. Big mistake. The saleswoman never left me alone. She didn't show me any inexpensive mattresses and barely let my head turn in... More

After much research, I purchased a mattress from Pilgrim Furniture. Big mistake. The saleswoman never left me alone. She didn't show me any inexpensive mattresses and barely let my head turn in their direction. I mentioned my hesitation to the saleswoman about purchasing a mattress from Pilgrim as they do not offer a 30 day trial period like the bedding stores do. She assured me if I was unhappy, that Pilgrim would return the mattress. When closing the deal, I mentioned again my hesitation and she again reassured me. 10 days later I called Pilgrim to return the mattress as it was hurting my back -- they REFUSED. The saleswoman got on the phone and she denied ever saying that to me. I spoke with a Mgr who refused to do anything. He basically told me I was lying and that the saleswoman would never say that. I asked to have one of the owners call me -- they never called. If you aske me, the saleswoman said anything to 'get the sale'. I trusted her - my mistake. I will NEVER purchase anything from Pilgrim again. In addition, I live 5 miles away and their delivery charge is $129.99 !! Pros: Lots of parking / more than enough attention from sales staff Cons: They're siding with a saleswoman over the customer, but I guess anything to get a sale!
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I purchased a mattress from Pilgrim. The saleswoman never left me alone for one minute. She didn't show me any inexpensive mattresses barely let me turn my head in their direction. Pilgrim doesn't... More

I purchased a mattress from Pilgrim. The saleswoman never left me alone for one minute. She didn't show me any inexpensive mattresses barely let me turn my head in their direction. Pilgrim doesn't have a 30 day guarantee policy like the bedding stores offer in case you don't like the mattress. When I mentioned this to the saleswoman, she said 'don't worry, Pilgrim will return anything if you're unhappy'. Well 10 days later, I called to return it. They refused. They put the saleswoman on the phone and she denied ever saying that to me. I spoke to a Mgr, who did nothing but basically tell me I was lying. I asked for one of the owners to call me personally --- they never called me. I will NEVER shop there again. They're delivery charges at 129.99 are outrageous.
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Bought furniture for our family room. Staff was helpful but not pushy. Furniture was delivered on time. Offered a two year free financing deal. Would definitely go back . A huge store.

Bought furniture for our family room. Staff was helpful but not pushy. Furniture was delivered on time. Offered a two year free financing deal. Would definitely go back . A huge store.
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I bought a living room set and lot more . I was very unhappy with my couches . The pillows kept coming out from the back, so you would fall in a hole.I still have my couches. I will not shop with... More

I bought a living room set and lot more . I was very unhappy with my couches . The pillows kept coming out from the back, so you would fall in a hole.I still have my couches. I will not shop with pilgrim again.
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After having been burned by Puritan Furniture in West Hartford, this was a welcome change. Our salesperson was helpful, even offering to pull drawers out of pieces so we could compare wood types. ... More

After having been burned by Puritan Furniture in West Hartford, this was a welcome change. Our salesperson was helpful, even offering to pull drawers out of pieces so we could compare wood types. Good selection, quality pieces. We had our stuff picked out, paid for, and delivered within 4 days. Can't say that about a lot of other places!
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Even though they have an enormous furniture selection in this huge warehouse I couldnt help but feel lost. There was just too much to look at and when you are browsing it becomes tiring. I would... More

Even though they have an enormous furniture selection in this huge warehouse I couldnt help but feel lost. There was just too much to look at and when you are browsing it becomes tiring. I would recommend when you know what you want then go here. The carousel is a nice touch for the children.
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Large facility and selection, helpful staff, and my girlfriend loves the carousel. Furniture is not the highest quality, but it is decent. They have sales quite often, they will let you know if you... More

Large facility and selection, helpful staff, and my girlfriend loves the carousel. Furniture is not the highest quality, but it is decent. They have sales quite often, they will let you know if you are on the mailing list. I took advantage of 0% financing for 5 years when I bought my bedroom set and some living room furniture.
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I went into Pilgrim furniture store this past sunday - by myself looking for a couch and loveseat. I was shocked that I could not get even one salesperson to help me. I am wondering if it is... More

I went into Pilgrim furniture store this past sunday - by myself looking for a couch and loveseat. I was shocked that I could not get even one salesperson to help me. I am wondering if it is becasuse I came in alone and not with my husband. Do the sales people think I can not make a decision on my own - therefore did not want to waste their time? I have gotten good service there before - but this time I was very dissapointed! PROS: the Holiday decor looked very nice CONS:
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This is a large facility - much larger than other stores in the area. The selection is pretty good - but the quality of the furniture here is on the fair to medium side. Don't expect any finely... More

This is a large facility - much larger than other stores in the area. The selection is pretty good - but the quality of the furniture here is on the fair to medium side. Don't expect any finely made pieces! Prices are OK when they have sales - but otherwise about the same as competitors. The location is right off of Queen Street - but there aren't any signs on Queen street itself. There is a big carousel for the kids to play on.
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