The week i got engaged i made my first appointment at Marcellas. I knew that they had a great selction of bridal gowns and carried all the hottest designers. My best friend who got amrried a year... More

The week i got engaged i made my first appointment at Marcellas. I knew that they had a great selction of bridal gowns and carried all the hottest designers. My best friend who got amrried a year ago, got her dress at Marcellas and loved working with the staff there. I cant believe these other reviews that im reading. My consultant was amaazing and helped me find the perfect dress. After placing my order the staff was helpful in helping schedule appointments for fittings, and accessories. They were AMAZING!!!!!! Im really glad i chose Marcellas over some of the other bridal boutiques in the area. They provided me with everything i was looking for in a dress shopping experience. Thanks Marcella! Pros: customer service, gown selection, alterations Cons: What cons?
Less

I went to Marcella's, ready to purchase a dress. The sales associates were down right rude. I was the only one in the boutique and they didn't ask me if I needed help and I had to flag one of them... More

I went to Marcella's, ready to purchase a dress. The sales associates were down right rude. I was the only one in the boutique and they didn't ask me if I needed help and I had to flag one of them down to even try on a dress. After looking through their scant selection of dresses, I actually found a lovely dress among their sample dresses (beautiful vera wang). When I inquired about alterations on sample dresses, the girl who finally helped me get a dressing room informed me that they didn't alter sample dresses. Another sales girl saw I was trying on a sample dress and informed me that alterations on sample dresses started at $500. After contending with snooty girls at this supposed upscale and elegant boutique I left without the dress. I'm sure I can purchase it elsewhere. And if I can't I'll find a different dress. Marcella's is not getting any of my money or any more of my time. Pros: ? Cons: read on
Less

I purchased my beautiful Jenny Lee dress last June. It just arrived last week. I was working with the most wonderful sales associate, Chelsey, she gave me awesome personalized service. When I... More

I purchased my beautiful Jenny Lee dress last June. It just arrived last week. I was working with the most wonderful sales associate, Chelsey, she gave me awesome personalized service. When I called to check the shipping date of my dress toward the end of January I was told Chelsey was no longer with the company and that they had no idea when my dress would come in. This was unacceptable, considering I spent ample cash there. Several calls after that ended in the same manner. Then, one month after the expected delivery date I get a call saying my dress is in. Yay!!! So I try to make an appointment to verify it is the correct dress and pay the balance and they don't want me to because they are having a trunk show, but I have to pay by Monday. The sales girl told me "just pay over the phone". First off that is rude, second we spend over $6k there and it would be nice if i was still treated like a valued customer. and for that kind of money I would like to mak esure my dress is in good shape, and the right one! Pros: Great Dresses for a big budget, great sales service Cons: Customer service ends once your dress arrives.
Less

I was really disappointed with the salesperson I had to deal with at Marcella's. At first, she was very friendly, but as our correspondences progressed she became very moody and sent me strong email... More

I was really disappointed with the salesperson I had to deal with at Marcella's. At first, she was very friendly, but as our correspondences progressed she became very moody and sent me strong email messages that really upset me and I ended up reporting her. Brides - if you're gonna spend that kind of money wouldn't you want the customary service to match?! I'm just saying. I ended up going elsewhere. It's too bad, because they do carry high end designer dresses that are harder to find in the Seattle area. I ended up traveling outside the Seattle area to try on dresses. Pros: They carry high end designer dresses Cons: Terrible customary service, unprofessional
Less

If I could give negative stars, I would. I hated the treatment from the sales staff. The salon carries high end dresses but they have the rudest, most inexperienced sales staff. Bridal shops are... More

If I could give negative stars, I would. I hated the treatment from the sales staff. The salon carries high end dresses but they have the rudest, most inexperienced sales staff. Bridal shops are mistaken if they think of their customers as one time purchasers. They have lost all future referrals from me but have earned my disgust and now, this review. Pros: carries high end dresses Cons: sales staff
Less

Marcella's was wonderful. I had an amazing experience, with everyone there. They had great personal service and helped me find the dress of my dreams a gorgeous Vera Wang luxe! Being from out of... More

Marcella's was wonderful. I had an amazing experience, with everyone there. They had great personal service and helped me find the dress of my dreams a gorgeous Vera Wang luxe! Being from out of state, they worked with my schedule and had my alterations done in ONE day. They were absolutely wonderful to me and my family. They have gorgeous designer gowns and wonderful people. I went to a couple other places, and their gowns and service did not even come close!! For those looking for a discount go some place else. Their gowns start at around $4,000, but what you pay for you get (amazing quality, and amazing service).
Less

They were very snobby, and made me feel terrible they said i was to big to try on gowns. I'M A SIZE 10! Dont go there if you are a normal sized women.

They were very snobby, and made me feel terrible they said i was to big to try on gowns. I'M A SIZE 10! Dont go there if you are a normal sized women.
Less

As one of many bridesmaids in an upcoming wedding, I purchased a $400 dress at Marcella's Boutique. I gave my sizes, and then received a dress which was at least 3 sizes too big. I typically wear... More

As one of many bridesmaids in an upcoming wedding, I purchased a $400 dress at Marcella's Boutique. I gave my sizes, and then received a dress which was at least 3 sizes too big. I typically wear a size 4, yet received a size 12. This seemed to be the common theme throughout the entire bridal party. The icing on the cake came, when after having a medical emergency this summer Dr.'s found a small hole in my heart prohibiting me from flying (risk of blood clots) until it was fixed. To make a long story short, it was not being fixed before the wedding, and I am no longer in the wedding. But here I am... with a $400 bridesmaid dress, in it's original packaging and condition, and Marcella will not let me return it. Not even for a penny. In fact her response to me was Put it on Ebay. Good luck to you. Classy Marcella... here you are making thousands in the bridal industry, and kept $400 from a stay-at-home mom with a medical condition. I don't know about any of you, but I refuse to do business with people who have no respect for others.
Less

I originally went to Marcella's on a whim. I was looking for a specific Vera Wang from a past season and was looking for a bridal shop that carried Vera Wang bridesmaid dresses also. I happened... More

I originally went to Marcella's on a whim. I was looking for a specific Vera Wang from a past season and was looking for a bridal shop that carried Vera Wang bridesmaid dresses also. I happened upon Marcella's because of it's convenient downtown location. At first, I thought the saleswoman was great. She answered all my questions and didn't treat me as if I was poor, even though I was coming from Pullman (college town) and hadn't ordered a bridal dress yet (I had just ordered bridesmaids dresses). All was fine until I went to pick up the bridesmaids dresses and the saleswoman who took my order was on vacation and not coming back and two dresses were in the wrong size. Also, I had ordered 2 yards of fabric in the same dye lot to add a bow on the back of my dress (I ordered in the same dye lot so it was the same exact color as the bridemaids dresses) and it never arrived. In fact, it was never ordered. For the money you are paying (my total was almost $7000 for my dress and the bridesmaids dresses) you are better off going somewhere else. For the most part, this bridal shop was nice and convenient - but not worth the headache I am dealing with now. It was very unsatisfactory and I definately would not reccommend this boutique to anyone UNLESS you were getting a designer dress on clearance OR you know the specific dress you cannot live without - because their customer service is horrific. With this boutique you are paying for *a product*; not great service or an experience - you're better off trying to find that dress online.
Less

Thank you Marcella's La Boutique!!! Marcella kept me calm and focused, she really knows her stuff. She knows just where to go to source everything a bride can dream of in this city! She was patient,... More

Thank you Marcella's La Boutique!!! Marcella kept me calm and focused, she really knows her stuff. She knows just where to go to source everything a bride can dream of in this city! She was patient, creative and flexible with my budget, and a pure pleasure to work with. I would recommend her to anyone, with her talent and saavy, plus she made the whole process fun! Pros: Flexible, Patient, Creative
Less