Our remodel is just about complete..and I wanted to pass along our thanks to Seattle Door for a professional start to finish experience with their company. From the time we walked into the show... More

Our remodel is just about complete..and I wanted to pass along our thanks to Seattle Door for a professional start to finish experience with their company. From the time we walked into the show room, to the delivery of the last door of our project, we have had the best in customer service. Ryan and the staff were very helpful in the selection of the doors and offered great suggestions which resulted in a fantastic looking finished product. Thanks Seattle door... Pros: Great selection, helpful suggestions, on time..fair prices, great looking finished product. Cons: None
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I typically do not write reviews on citysearch, but my experience with Seattle Door and Window was so great I though I'd share. When we discovered a manufacturer defect in our door it was taken care... More

I typically do not write reviews on citysearch, but my experience with Seattle Door and Window was so great I though I'd share. When we discovered a manufacturer defect in our door it was taken care of immediately without hassle. The installers, Dylan and Mitch were professional, respectful of our home and friendly. I recommend this company to anyone looking for a new door or windows.
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FINALLY got my new front door and hall closet door installed by these people. The installers were fine, but the store/office staff horrendous. The whole process took five months, every time I called... More

FINALLY got my new front door and hall closet door installed by these people. The installers were fine, but the store/office staff horrendous. The whole process took five months, every time I called I got a new person because the one I had dealt with before "was no longer working" there. Their attitude was indifferent at best. Horrible experience. I wouldn't have gone through with it, except we made the mistake of paying in advance.
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I went to several door stores to find a three-horizontal-panels door match for my 1940's home and found high end companies with high end prices. At Seattle Door and Window, Howard was able to quote... More

I went to several door stores to find a three-horizontal-panels door match for my 1940's home and found high end companies with high end prices. At Seattle Door and Window, Howard was able to quote the price for the special order within a couple hours, and promised to deliver within a couple weeks. The doors were in 5 days early. The price was the lowest I could find but the quality was identical as they were made by the same manufacturers. Howard stayed in touch both by email and phone so there were no unhappy surprises. The reparte was pleasant and friendly. I went back with my next construction needs and they were just as accommodating. Who could ask for more? Pros: Service, selection, knowledge, product quality, location, sales staff
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I run a small construction company in Seattle and chose to send a client to Seattle Door and Window for convenience. They were given a good price, but I had to really babysit the sales-person,... More

I run a small construction company in Seattle and chose to send a client to Seattle Door and Window for convenience. They were given a good price, but I had to really babysit the sales-person, because he had no clue about his product line. The order filled behind schedule, and assembled wrong. I had to take several hours out of my workday to try to remedy the situation, driving the product back for an exchange. One of the doors was damaged--by me--in the interim, and after dropping off the incorrect order at their location, I was called and told to come pick up my (stuff). It was without question the rudest I've ever been treated by anyone in any sales profession. Looking to accept some culpability for bringing back the damaged item, I asked the owner/manager something to the effect of, "Yes I scratched the door, the wrong door, spending my time and effort to correct your mistake, how 'bout we split it?" I was told I'd have to pay full retail for another to exchange and wait over a week to have it hung, when earlier that day the salesman who helped me unload the damaged door said the replacement order would be ready in a day. I walked out with my incorrect, damaged doors, drove north to their competitor, and was treated to prompt and gracious customer service, for about a 15% premium. I will never shop Seattle Door and Window again. I will warn all of my customers and fellow tradespeople away from them. Windows and doors are a one time thing for most homeowners and the low up-front price is tempting, but its been my experience that Seattle Door and Window will cost you more in time and frustration than they could ever save in dollars. Pros: Low up-front cost Cons: Worst customer service I've ever had
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I was a little concerned about the some of the reviews this company had on Citysearch, but when looking at all reviews of different companies I realized that people like to write negative views, but... More

I was a little concerned about the some of the reviews this company had on Citysearch, but when looking at all reviews of different companies I realized that people like to write negative views, but not good experiences. I went to 4 local comapnies and then Lowe's and Home Depot to shop for an entry door and windows. Seattle Door was by far the most knowledgeable and had best selection. Ben the salesperson was great. They came out to inspect my house and then sent me a quote. For the windows, front door, and installation they were well below Depots price and about 15% below other companies. Overall it took me 3 weeks to get bids I needed and I went with Seattle Door. From the time I paid for order it took them 18 days to get product and show up at my house. Three days later and we are very satisfied with the service. We are now going to shop around to replace our interior doors!! Happy shopping. Pros: great selection, best prices
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As a home owner, you tend to get a bit worried that you can get a good deal where contractors purchase from. At Seattle Door and Window they did not care that I was not a contractor, and educated me... More

As a home owner, you tend to get a bit worried that you can get a good deal where contractors purchase from. At Seattle Door and Window they did not care that I was not a contractor, and educated me on all the doors for my new home. They gave me contractor rates due to the ammount of doors I purchased and directed me to a quality stain shop who finished my new doors. I did not know the purpose of fiberglass doors and found out that in two locations of my home, I actually needed to use them due to weather conditions and they were less expensive than the wood door which was the same style. Now getting the sizing was a challenge and I opted to have SD&W come out and measure (at a fee) but that did put the measurements on them and just one item i did not need to worry about was getting the measurements correct. The day the doors arrived to SD&W from the factory, they called to let me know that my doors were here and ready for the stain shop but that one door arrived slightly damaged. They said that they would rush the replacement door order and already made arangements with the stain shop to rush the stain on the last door so that they could all be completed within a few days of each other. That was great, i know that other places would have just tried to send out a bad door but they chose the correct route and contacted me letting me know the situation with one door being late. I really appreciated that. Seattle Door and Window has many great reviews and a few bad ones, I asked them about those and got a good understanding that some people just don't want to pay for a true measurment or think they can do it themself, then when it is the wrong size on a custom door order, they expect to get their money back when the home owner supplied the measure. If you are not comfortable measuring your doors or windows pay the fee, i think it is around $50. and have some peace of mind knowing it will be right or corrected by Seattle Door and Window Thank you all - Pros: PRICE, Parking, PRICE!!!!! Cons: only open 7 days a week
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My front doors that I purchased are perfect. The neighbors are so jealous of me. They are mahogany with glass and 20% less than anything comparable in the area. It is my second house door because... More

My front doors that I purchased are perfect. The neighbors are so jealous of me. They are mahogany with glass and 20% less than anything comparable in the area. It is my second house door because I also used them two years ago in my previous home. The installation crew was very knowledgeable and did an excellent job. The sales staff walked me through many different options to help me decide on my best options. I will go with them for all my door work. In fact I will be there again soon as I need my french door replaced off of my master bedroom. Thank you Seattle Door and Window and I'll be seeing you soon! I was very surprised to see any negative comments on this website. I think those people may have actually gone to a different Door Store as Seattle Door and Window is by far the most experienced and honest group I have worked with in my 40 years experience in the construction business. Pros: Service, Quality, Knowledge Cons: N/A
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I had a significantly less that stellar experience with these guys. We went to the showroom, saw some nice 9-lite french doors, ordered it and then when the door arrived it just didn't look like... More

I had a significantly less that stellar experience with these guys. We went to the showroom, saw some nice 9-lite french doors, ordered it and then when the door arrived it just didn't look like the door in the showroom. The problem is that the showroom door was a 36" model and we ordered the 30" model. Where do you think they take that 6" out? Is it distributed evenly across the lites? Nope. They just make the center lites 6" narrower. This COMPLETELY changes the aesthetic of the door. Had we known about this we would have ordered single lite doors. Nobody told us this bit of necessary info in advance. We offered to exchange for equivalent (and less expensive) single-lite doors at a loss. We offered to pay an additional restocking fee. No deal. They made their sale and now they are not the least bit interested in the follow-up. For a 4-digit item you'd think there'd be some concern there wouldn't you? So beware - what you see is not necessarily what you get. And when that happens, you're screwed.
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They have pretty doors in the windows of there showroom, BUT inside there is no follow through. I have order doors for client, that came damaged, ( and they shipped them)!!!! They never looked at... More

They have pretty doors in the windows of there showroom, BUT inside there is no follow through. I have order doors for client, that came damaged, ( and they shipped them)!!!! They never looked at there doors they shipped.... wrong sizes,wrong holes for knobs, damaged wood on doors. Very,Very,very bad customer service. PLEASE go somewhere else.
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