As the chairman of Dana's, I'm concerned when we receive any negative reviews. We've been in business for over 20 years and keep detailed records of every client we've serviced, and every... More

As the chairman of Dana's, I'm concerned when we receive any negative reviews. We've been in business for over 20 years and keep detailed records of every client we've serviced, and every housekeeper who's ever provided a service to one of our clients. After a careful research of our records, there is no report from any client that remotely resembles the issues raised in the ratings posted below. In fact, had there been such a client they would have instead posted high accolades about how quickly and completely we voluntarily responded to their concerns, and solved the problems. Because that's what we do - we respond quickly in the rare instances when clients are unhappy. Thus, I can only conclude they were posted by competitors trying to harm us. If there are circumstances of which I''m not aware, please send me details at aww@sprynet (com) and I'll post that information in writing in this space together with an apology and a summary of what Dana's did to resolve the issue - even for clients who last had service in 2006. /s/ Art Weatherford.
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. I would have rated with no stars but this site requires a star. I wish I wouldve read these previous reviews on this placeThey are spot on! I hired them to have 4 hours of cleaning. They give... More

. I would have rated with no stars but this site requires a star. I wish I wouldve read these previous reviews on this placeThey are spot on! I hired them to have 4 hours of cleaning. They give you a checklist to give to their cleaners but the cleaners are not aware of it. After having the conversation with the first cleaner about the oven needing cleaning, it was not cleaned, the bed sheets were put on wrong, none of the garbages were emptied, there was weird dirt on my chairs, the list can go on. I called the manager (Nancy) to complain and she said "oh well you know guys, they don't get it", so she sent the next one in who did a worse job. Our bed was thrown together, literally and in four hours, she cleaned one bathroom and the kitchen, THATS IT! I was called by Nancy telling me that my check to the first cleaner was in the mail, that was 1.5 weeks ago...still haven't received it. This is not a good company, there are great professionals out there that take pride in their work. Pros: none Cons: waste of my time to schedule someone and be gone from my house. Terrible service.
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I've given Dana's a few tries over the years, primarily since the first cleaner they sent over was amazing and stayed with us for a year until she decided to stop housecleaning. The cleaners we have... More

I've given Dana's a few tries over the years, primarily since the first cleaner they sent over was amazing and stayed with us for a year until she decided to stop housecleaning. The cleaners we have had since then have all been really mediocre. Even when given specific instructions I haven't gotten the results I hoped for. Each time I took a break from service they have tried to recharge me a new customer charge as well -- how's that for maintaining a relationship. The cleaners have been pleasant and nothing was broken or stolen and they did show up on time but I felt it wasn't money well spent. And after all the chances I've given them and their cleaners I'm trying other options. Pros: Usually can get you in pretty quickly onto their schedule. Cons: Cleaners are inexperienced and don't necessarily follow instructions.
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I used Dana's one time and will never use them again. I requested their 8 hour cleaning. They clearly did not spend 8 hours cleaning. Every room was half cleaned, they didn't clean what I put on... More

I used Dana's one time and will never use them again. I requested their 8 hour cleaning. They clearly did not spend 8 hours cleaning. Every room was half cleaned, they didn't clean what I put on my list, left the stove racks and burner covers off, kitchen floor was covered in dirt, caused significant damage to an oak bench, stripped a spot on a dresser, and more. The company holds the cleaners responsible for any damage and still expect clients to pay in full even when damage is done. They hide behind the statement that their housekeepers are 'independent contractors'. Very shady company. Pros: The housekeepers were friendly Cons: Caused damage to house and did a very poor job cleaning
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