Handy Andy has poor customer service. They charge you for miles not driven. Be sure to check the odometer on the truck before you drive off the lot - make sure the odometer reading matches what... More

Handy Andy has poor customer service. They charge you for miles not driven. Be sure to check the odometer on the truck before you drive off the lot - make sure the odometer reading matches what you signed in store. More importantly, when dropping off the truck, be sure to record the number of miles driven, because they will charge you for miles that were not driven. When you confront them with this discrepancy, as other former customers of Handy Andy stated, they will give you the run around. Handy Andy is NOT recommended to anyone. Honest business is NOT conducted at Handy Andy's.
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It is a learning curve to rent at Handy Andy's. This is a family owned and operated company with vast resources and knowledge. Yes the cement mixer is in an urban area, contained on a small lot. If... More

It is a learning curve to rent at Handy Andy's. This is a family owned and operated company with vast resources and knowledge. Yes the cement mixer is in an urban area, contained on a small lot. If the facility were to move the premixed cement would go away, it is grand fathered into the location. The trucks work. There are a lot of trucks there. I have never been stuck without. The trucks come and go regularly and at the end of a series of dump runs the guy at the counter simply takes my paper work. Other places have discussed a random dent with me. Last week my company had a contract to winterize a HUD house. I took the work without really knowing what to do. I went to Handy Andy's and the guy who usually doesn't say much began going over all the details with me. In all the years that I have done business there these have been the most knowledgeable group of people you could find. Some obscure tool can come out of that very back room with instructions on how to exactly use it.
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I can't believe all of the people complaining about Handy Andy. The equipment works, it's cheap and available. The guys are generally grumpy but know their stuff and they get you set-up correctly.

I can't believe all of the people complaining about Handy Andy. The equipment works, it's cheap and available. The guys are generally grumpy but know their stuff and they get you set-up correctly.
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Handy Andy...you either love them or you @#$(*^ them. They are one of the last bastians of no nonsense, no stupid smiley faces, no have a nice day bs that has infected our individualistic spoiled... More

Handy Andy...you either love them or you @#$(*^ them. They are one of the last bastians of no nonsense, no stupid smiley faces, no have a nice day bs that has infected our individualistic spoiled brat consumerism. Of all things, they have the nerve to ask you to behave according to their rules. The ultimate Rental Nazi. Buck up or get out. Stand here until they say NEXT!! Their shop is a complete filthy mess, and yet they find everything. I could go on and on. If you want syrupy sweet panderings, go somewhere else please. I go there because they treat me like a customer, not Aunt Ellens poodle. Eric of Seattle
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I experienced the rudest customer service there ever! The dump truck was okay and I appreciated not having to unload, but the customer service is sending me straight to another business next... More

I experienced the rudest customer service there ever! The dump truck was okay and I appreciated not having to unload, but the customer service is sending me straight to another business next time. One guy working there seems to have nothing better to do than to stand in your way in the driveway and then yell at you not to stop. If he yells at you, feel free to run him down for me, I wish I would have.
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Handy Andy almost always has the truck, machinery, or tool you're looking for, and cheaper than anywhere else. The rub is that you have to deal with a lot and procedure as disorganizied and filthy... More

Handy Andy almost always has the truck, machinery, or tool you're looking for, and cheaper than anywhere else. The rub is that you have to deal with a lot and procedure as disorganizied and filthy as Sanford & Son Salvage, totally un-maintained equipment, and a group of employess who clearly don't care much about you, what you're doing, or how to make your renting experience more pleasurable. With that said, if you can handle the trashy attitudes and equipment Handy Andy is great. If you need better service and equipment and would rather not be caught in one of their lawsuit-in-the-making pick-up trucks (and are willing to pay for it) then there are many other places where you can/should rent.
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This was the single worst experience with customer service and rentals ever. I was told to stand outside in the rain by a weird "stop" sign, while someone else was helped in the office. Not sure... More

This was the single worst experience with customer service and rentals ever. I was told to stand outside in the rain by a weird "stop" sign, while someone else was helped in the office. Not sure why I couldn't wait in the office- that was odd and how they have it set up for everyone. I was given attitude with every question and was almost yelled at for asking. The office and area is filthy- in order to ever move they'd have to burn the building- they couldn't possbily get everything out of there- clutter and filth to the worst degree. The rental truck was in shambles and ran terribly. I was scared driving it. I returned it with a full tank of gas and was given grief about not filling it enough. When I explained that the gas pump "clicked" and the needle was over the "F" on the gas gauge. I was treated as if I was trying to cheat them out of money. He said "how many times did it click?". Then I stood there and waited for someone to confirm the gas tank was full. When it was- they practically threw my charge slip at me to sign. It was horrible. Nobody told me that you have to overflow the gas tank onto the pavement or they'll treat you like a criminal. They have a sign saying that if you don't produce a receipt for your gas fill (after your rental)- they will charge you $10.00. It's a weird, creepy place and I will NEVER go back. Not only will I never go back- I'll let everyone possible know my story.
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Rented a concrete trailer and bought a load of concrete from these guys last weekend and despite being made to wait 20 minutes before filling out the paperwork and another 15-20 minutes to make room... More

Rented a concrete trailer and bought a load of concrete from these guys last weekend and despite being made to wait 20 minutes before filling out the paperwork and another 15-20 minutes to make room in their small lot, hook up the trailer and mix the concrete I didn't mind since mixing your own concrete is a lot of work. The last thing I asked before leaving the lot was "will I be okay if I get this back to you guys by 12:00-12:15 since it took so long to get loaded up? (they have a 2 hour limit on the trailer rental before charging extra). I got a reassurance from the guy on the lot and went on my merry way. After dumping the concrete and sending my wife back with the trialer (arrival at 12:15) I thought everything was fine until I checked my visa and found they charged me for an extra hour of rental time. After calling them I got the run around with them telling me I left the lot 15 minutes earlier than I actually did and returned 15 minutes later. I explained the situation and the hold up at the lot etc. The response I got was this is the way we usually do it and your check out time was blah, blah, blah. So what they were really saying is if you make a reservation the meter starts ticking then even if it takes a half hour to get you on your way. This situation is currently in limbo, but my advice is don't rent from Handy Andy unless you're in a pinch and even then expect to get nickel and dimed unfairly unless you specifically have them note the times you leave their lot and drive back on their lot to drop off equipment.
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Right down the block from home depot and $20/day for a 'well used' pickup. It's perfect for the hauling stuff to the dump. The truck is already dented and dirty so you don't have to feel bad about... More

Right down the block from home depot and $20/day for a 'well used' pickup. It's perfect for the hauling stuff to the dump. The truck is already dented and dirty so you don't have to feel bad about loading it up with all your mess. Heck you don't even have to worry about cleaning it out afterwards, because no would notice anyway. And the damage waiver, I never get it, I mean how are they going to tell which dent is the one you put in it? I have rented from them 5-6 times and will surely rent again. It's just down the road from Home Depot and Lowes, and if I think I'm going to need more than the 75 min you get on the Home Depot rental truck, I go to Handy Andy's.
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Dawson Street Developing I love Handy Andy's. Trucks always available, great prices, never had any issues with any of our truck rentals. Have been renting from them for 10 years. As a leading... More

Dawson Street Developing I love Handy Andy's. Trucks always available, great prices, never had any issues with any of our truck rentals. Have been renting from them for 10 years. As a leading Real Estate Company, I have no Complaints. One of the benefits unlike commercial rental companies, they allow 24 hour rentals without a fuss. You pick up at 3 your return at 3 the next day with no hassles. I have returned a few hours late and they were understanding, no extra fee's. I had also a few emergencies were I needed to keep the truck several days beyond my contract I had no issues. I would definitely recommend. For other contractors we recommend please feel free to visit my site at www.dawsonstreetdeveloping.com
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