If you think you are saving money with redfin, you are wrong. They are NOT a full service company. Sure they will give you back some of the commission on your purchase but some full service agents... More

If you think you are saving money with redfin, you are wrong. They are NOT a full service company. Sure they will give you back some of the commission on your purchase but some full service agents will do that for you anyway if you insist on it. JUST ASK! The other thing is these guys are basically office people. They fax over your offer and send you the response. They don't really negotiate on your behalf. You could potentially save WAY more money with an agent who is a professional negotiator. Easiest way to tell is to search for an agent that is CNE trained. That designation means the agent is a Certified Negotiations Expert. Only 1% of agent are CNE so they are hard to find but a CNE agent will save you way more with good negotiation than redfin will with their kickback, and if you find a full service CNE agent that will also give you a kickback then you get the best of both worlds. Don't settle for redfin! They are not all they are cracked out to be.
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I love Redfin's website and use it all the time. However their customer service sucks. I tried three times to arrange a home tour and they never called me back. If they are that busy, why can't they... More

I love Redfin's website and use it all the time. However their customer service sucks. I tried three times to arrange a home tour and they never called me back. If they are that busy, why can't they have the courtesy to at least tell you that they are too busy to help you.
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