I had them come in to replace the seals in 2 toilets (leaking between the tank and toilet base). They tried to sell me new toilets (at almost $1000 each). I said I just wanted to have the seals... More

I had them come in to replace the seals in 2 toilets (leaking between the tank and toilet base). They tried to sell me new toilets (at almost $1000 each). I said I just wanted to have the seals replaced. When they were done they had replaced every single part in the toilets at a cost that was close to what they wanted to sell me the two toilets for. They use a book of "standards" that they refer to for quoting repairs - this book seems to quote only the most expensive procedures.
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Good: Price was estimated over the phone to within $20 of actual cost. Bad: Same day service wasn't available but understood why. not really a issue. Improvements: No problems with the service or... More

Good: Price was estimated over the phone to within $20 of actual cost. Bad: Same day service wasn't available but understood why. not really a issue. Improvements: No problems with the service or technicians, nothing to note about needing to improve. Other: They answered my questions without hesitation and were on time and clean. no damage or worse problems. - Great Service I'll consider using again. WSI.
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My tenant called and had the same plumbing backup problem that Gene Johnson fixed 2 1/2 months ago. I spoke to my friend who also use Gene Johnson, and he told me he had the same problem w/ this... More

My tenant called and had the same plumbing backup problem that Gene Johnson fixed 2 1/2 months ago. I spoke to my friend who also use Gene Johnson, and he told me he had the same problem w/ this company about getting plumbing backup after 2 1/2 months. Anyway, they want to charge me another $822 to fix it. I'm not happy. I'm going to have to give Gene Johnson this link so they can see how much a rip off they are. Oh, and they will hear my complaint from the BBB.
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Just a note to thank and commend Mark C. and Thomas B. for their outstanding service to us in replacing the water line to our house this week. After waiting nearly a month for the Seattle water... More

Just a note to thank and commend Mark C. and Thomas B. for their outstanding service to us in replacing the water line to our house this week. After waiting nearly a month for the Seattle water department to respond to our complaint and confirm that it was our responsibility to fix the problem, we were amazed and pleased to have Mark and Thomas show up within an hour after we called Gene Johnson. Even more satisfying was that Mark was able to complete the paper work, schedule the "Ditch Witch" folks and obtain the necessary permits by end of day. Their work passed inspection of course and the cleanup was excellent, Our thanks to them for their professional work and their excellent customer service. Richard P. Seattle, WA
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I just wanted to let you know what a great job Eric did installing a new sink and faucet in our bathroom, he was very professional. It turned out to be a much bigger job than he had anticipated. He... More

I just wanted to let you know what a great job Eric did installing a new sink and faucet in our bathroom, he was very professional. It turned out to be a much bigger job than he had anticipated. He was also helpful in answering all our questions. I will definitely recommend him for future jobs. Mary B.
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1/28/09 For three years I have lived in my home with an eyesore. The previous owners had installed a refuse burner that was not to code and was hideous! It was hideous in 1970, so you can only... More

1/28/09 For three years I have lived in my home with an eyesore. The previous owners had installed a refuse burner that was not to code and was hideous! It was hideous in 1970, so you can only image how awful it was in 2009. I Have called multiple different companies to pay to have it removed but to no avail.. "Too heavy","Not worth it." Today Darrell & Thomas came to my home to do my service partner check & while visiting I mentioned the refuse burner and they TOOK IT OUT! No big deal, No charge, just took it out because they like to be helful! I am in shock & so pleased, I am a Gene Johnson customer forever!! Thanks, R. Nelson
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We didn't have any issues with them and they finished their job first and on time. The price is okay too compared with the quotes we get from other plumbers.

We didn't have any issues with them and they finished their job first and on time. The price is okay too compared with the quotes we get from other plumbers.
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I had them come out to do maintenance on my furnace and check on a leak near the water heater. He serviced the furnace and then checked all my sinks and toilets for possible problems. We then turned... More

I had them come out to do maintenance on my furnace and check on a leak near the water heater. He serviced the furnace and then checked all my sinks and toilets for possible problems. We then turned on the faucets in each room to see if any water would leak and when it didn't, he suggested that rather than cutting into my wall, we wait to see if leak recurs and if so to call. I found him honest and agreed that it could have been rain or some other leak. I highly recommend them.
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Good: They did show up within the time they gave. That's the only thing I liked.. Bad: Their quotes were not detailed. They did not give model information nor break them down by parts and labor. ... More

Good: They did show up within the time they gave. That's the only thing I liked.. Bad: Their quotes were not detailed. They did not give model information nor break them down by parts and labor. They charged way too much and did make me feel like I had to decide right then and there.. Improvements: I don't think they could or would change enough for me to use them again. They are too high pressure and expensive. Their savings membership seems like a way to take more money for overpriced work..
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My 83 yr old mother called Gene Johnson Plumbing to replace a toilet supply line in a secondary bathroom. They had been used on a project in her condo the previous August. They had a "service... More

My 83 yr old mother called Gene Johnson Plumbing to replace a toilet supply line in a secondary bathroom. They had been used on a project in her condo the previous August. They had a "service agreement" that supposedly offered her a discount. The plumber arrived and replaced the less than $10 part in less than 1/2 hr. Total charge - $298.26. There was no breakdown of charges on her bill, just their word that it was discounted. Upon subsequent calls to local plumbers she found out the job could have been done for anywhere from $100-$150. Calls to Gene Johnson by myself and my sister questioning the charges were dismissed by the receptionist-basically we were blown off. Do not use this company. I am now in the process of notifying the BBB and Attorney General's Consumer division about their poor business practices.
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