Had heard good things about this place from friends and decided on Saturday night to finally check it out. Rolling up in front of the place, and catching the vibe coming off the porch, I was actually excited as it looked exactly what we were looking for. Never judge a book by its cover.
A few minutes after scoring a table on the patio it quickly became clear that we were in for a long night. It took us 15 minutes to even be acknowledged, and this was by another server apologizing that we had not been helped and suggested it would only be another minute as our server was in the restroom. I think she actually was in the bar taking shots because when she finally did appear it was obvious that she was shit faced. Completely drunk. She even admitted this to her buddies sitting at the table behind us, and I quote: "If i have another drink I'll fall down and hurt myself". She could not even hold the menus when she was handing them out. At that point she took the drink order, which she actually got right, then took her sweet as time bring them back, about 5-10 minutes. She took our order, without pen and paper (a neat trick if you can get it right), and had to ask me and a friend three times each what we wanted before she left. Then funny part is we both had ordered EXACTLY the same thing. We sat back and enjoyed the sun and the drinks for a good half hour before the food came. This was not that big of a deal as we really were not in an hurry, after all it was Saturday afternoon/evening. The problem was that we had also asked for water, never got it. A third place setting as there were three of us, never got that either.
The food, it really is pretty good. I do admit that the burrito I had was easily in the top 5% of all burritos I have ever eaten. But the service just kept getting worse.
Another round of drinks were order, too bad only 2 of the three ever made it back from the bar. Then when we had finished eating the waitress looked right at us, and our clean plates, nodded, and just walked away. 20 minutes later she reappeared and tried to make some "quirky small talk". Pretty sure that was more about trying to salvage a tip than anything else.
Now things really get bad. We were charged for the Margarita that we ordered but never got. When we disputed this she looked right at me and just said "No." I politely explained that we did in fact never get this, and pointed to the table still had all the empty bottles and clean plates as she had also over looked the need to do that part of her job. After agreeing to fix the check she reappeared with the corrected bill, in glass of dirty water. I am not making this up.
At this point we had enough. We left exactly what was owed and not a penny more. I have never in my life stiffed a server, even on the occasion when service was sub-par. Not this time, no way.
The poor service was not due to being rushed or understaffed, that would have been understood (I used to wait tables). This was just pure laziness, no doubt enhanced by her elevated BAC.
As good as the food was I would never condescend to give them my again. In fact I hope they go out of business. But I hope the chef lands someplace where the service matches his skill.
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